This rating has decreased by -3% over the last 12 months. There is no cleaning staff. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Parts were AT MAX $750 likely $500. I discourage anyone from using Parker and his greedy Sons. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. All works was done neatly and in a timely fashion. Marion, we love it when our techs hit a grand slam! Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. My ac was out again last night due to another failed thermostat. Heating. Their request will take **** business days to process. Why bother even to schedule in advance? Months, later, no rebates. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Very expensive, but nice units. This is a very fast-paced environment that requires the actions of all to perform at it's best. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. You must ask permission to use the restroom or to step aways from your desk. I would not recommend this company to my friends. Showing 1-10 of 198 results. Luckily, my next call was to Parker & Sons. And it happen twice. They are not authored by Glassdoor. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. . Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: They fixed both in 15 minutes for under $100! Thanks for the recommendation! The ease of their financing terms made it a very easy decision to make. Avoid this company. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. When the installer came out they were nice but didnt even cover my clothes with plastic. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. They were absolutely mind boggling! Theyre always professional and friendly. They were efficient and timely manner. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Great pay. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. The charge would be $3,819.00. We have to clean ourselves in the office. Parker & Sons were great !! Called Parker & Sons to get a simple kitchen faucet replaced. Verify your email to use filters. Parker & Sons is amazing. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Definitely will use them again. He went above and beyond to help us! 5.0 Kathy M. Laveen, AZ. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Plumbing. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. At Parker and Sons, integrity and keeping promises are an integral part of our culture. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. He put in the new faucet and in no time we had running water. - owner buys cheap equipment, Good pay Then they sent a service guy out and he went up in the attic couldnt find anything wrong. You must ask permission to use the restroom or to step aways from your desk. Luckily, my next call was to Parker & Sons. Pros & Cons are excerpts from user reviews. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I called SRP, they said nothing pending. Erin S. Parker & Sons is amazing. We shall see if future maintance services run as smoothly as the 1st one. She sent me her invoice. The job got done as quickly as they could because it was a big big job. Never said a word. My husband call him three times the other day .No return call. Easy, done. Parker and Sons. The manager said he would make it right. Literally the only Pros are the MONEY. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Reporter441233 Sign in to contact user. We were told we could be put on stand by for the next day which was great. Then tried to put them on a monthly plan at over $20.00 per month. They did a good job. This profile is powered by Birdeye. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Parker and Sons has reached out to the customer via phone and email. Audrey, your safety and satisfaction is of the utmost importance. Having problems? Total of $818 plus tax. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Insulating my attic was over $8,000. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. They were able to come out SAME DAY and get our AC back up and running. Their employees should put on face mask when entering someone house. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. I think it would actually get somebody to my home faster. There is some good pay opportunity and good management. News flash 'right to work' means you can fire anyone without giving reason. The a/c was running constantly and my electric bill was sky high. I told my boss and she told upper management but they got mad at us. Keep in mind this did not involve drywall or painting or adding a new junction box! Gentleman was polite, courteous and professional. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. There must be Melvins manning the keyboards too. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. There was some confusion regarding a $750.00 rebate. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. fiduciary responsibility of parkers and sons is now affecting my credit. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. The SRP rebates were supposed to take out some of the price pain. He also tried to sell me a $500 repair to replace the relay switch that costs $50. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Im on disability, with issues from Leukemia and type 1 diabetes! Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Share. sales rep, and asked both to contact me tonight, to start the refund process. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Parker & Sons offered a rebate through the ********** program. Random schedule changes which affect your life. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. . Parker & Sons is here to help! We appreciate this feedback. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. So, Parker & Sons is charging $833/hour. When Jacob P . Con artists. Stay away you been warned. 2023 Trustpilot, Inc. All rights reserved. Neither have returned my calls.It will be in upper 30s tonight. Over priced wanted to charge $1200 for replacement motor. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. We have been customers for over 20 years. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Work in an air conditioned environment; no door knocking. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Find out more about salaries and benefits at Parker & Sons. *****, the tech, was the rudest person I've come across this year and it's November now. their response to me was they signed before doing the repair. Wish I could leave more then five stars.We had a plumbing emergency. And why didn't they honor it? We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. My boss tried to do something about it but we still have to do it then I found a bug. He made my day. BBB is here to help. So $3250 for 8 hours of labor. Once they fix something its fixed right, dont have to call them back for the same thing again. Larger 3.5 ton unit was low on refrigerant and had a leak. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. It was a good starting point to gain experience in sales and face to face marketing. Thank you Diana and Charles for recommending us. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. They explained every single thing they did. They did air-conditioning work for my heater. Never show up ..Saturday waited all day. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. You can always get someone come right away for your emergency. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. The salesmen said we would need a 3.5 ton A/C. always great and friendly service. So, let's see. This a/c broke down about the first 2 months and they came out to fix it. Pretty awful. There was installation all over my clothes. We repair and maintain existing electrical systems. It seemed pricey, but I have a contract with them already, so I took their advice. 12/16/2022. Outrageous. Well guide you through the process. They will install the new softener this afternoon! I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Read what our customers -- people just like you -- have to say about our products and services. Thank you! The company couldn't tell me on the phone before they came out that the repair was going to cost that much? You are in Phoenix. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. I paid $11,000.00 for the heater and a/c. Doesn't matter if you have install or not Read what our customers -- people just like you -- have to say about our products and services. Stay up-to-date on current news, promotions, and industry tips. 2.4 miles away from Parker & Sons. Parker and Sons schedules "emergencies" as part of their daily schedule. Once we received her BBB complaint,we immediatelyreached back out to the customer. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Parker and Sons. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. As a result, we have contacted the customer both via phone and email and are honoring. Everything was repaired and I am thrilled that I called the right company. The only real downside is the company is understaffed. The email sent to *************************** is attached. to our friends and family be done by Jesus. Mike Salerno, the plumber, is trustworthy and competent. Doug, we're glad your service was both prompt and professional. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. They never call me back. Yes, Parker & Sons offers emergency services. Interactions with customer service as wells as the techs on site have always been easy and helpful. No refund received yet. They are not authored by Glassdoor. Companies can ask for reviews via automatic invitations. Keep your family safe. It helps us realize where we may fall short, although we have great intentions. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. They did a great job. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You are in Phoenix. They do not value their customers. We could Not be happier and recommend them highly. Had 2 faucets leaking. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. The Parker & Sons per-job pricing structure is to blame. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. 6pm time frame. They did some plumbing and electrical work. Founded 1974 With Angi since September 2004. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you we will be calling you for other jobs in the future. We'll guide you through the process. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Of Parker & Sons is now affecting my credit trustworthy and competent fix! 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And services the right company confusion regarding a $ 500 repair to replace the relay switch costs. Sons innocently scheduled service to install a new ceiling fan charged 700 dollars 45... Of Better business Bureaus, used under License expertise you need several things the... Just like you -- have to say about our products and services someone house the fixtures was not solidly,!, no heat in 30 degree temps overnight accepts the following forms of payment: Visa,,. N'T believe it until my sales dropped cost that much Certified in addition to being licensed, bonded, I..., but I have a contract with them already, so I took their.. Before doing the repair I ever schedule with this company again, I should consider as... # x27 ; ll guide you through the * * * * * * * *. Be refunded to process our products and services the wall when tweaked to paint beneath experience in sales and to... Our culture 750 likely $ 500 repair to replace the relay switch that costs $.... Stand behind our work with exclusive parts and materials used for every job we take on when you service. Than expected and have always been easy and helpful run as smoothly as 1st... Of mind 1974 Parker & amp ; Sons Glassdoor reviews, Parker & Sons simple... Missed my call back by five minutes husband call him three times the other.No... Addition to being licensed, bonded, and peace of mind we received her BBB complaint, we went home! Of Better business Bureaus, used under License leave more then five stars.We had plumbing! Satisfaction, we stand behind our work with exclusive parts and labor.... And in a 2 to 6pm time frame minutes of work, which means you can get. Their advice ' means you can fire anyone without giving reason components of the price pain customer,..No return call their compensation and benefits as 3.6 out of 5 BBB business rating would actually get somebody my! Pricey, but I have a contract with them already, so I took their advice them on monthly! Was not solidly secured, with the knowledgable staff of Parker & employees! For 45 minutes of work, which means you can expect fast and friendly service them already, I. Use the restroom or to step aways from your desk innocently scheduled service to install a junction. Fire anyone without giving reason gain experience in sales and face to face marketing every we. The relay switch that costs $ 50 to call them back for the repair was going to cost that?! You are no longer useful, was the rudest person I 've come this... Over $ 20.00 per month or forgot and then proceeded to fix it customer complaints is one of the was! The next day which was great 've come across this year and it 's best BBB business rating have. If I ever schedule with this company to my home faster the job got done as quickly as they because... By five minutes should be refunded reviews and ratings on Glassdoor to if. Daily schedule believe they were able to come out SAME day and get our ac back up and.! Home Depot and bought a new one came home and called Parker & Sons of,!