To save more money on your next ticket purchase whether youre headed to a ball game, a concert, a theater or another live event browse discounts and deals from Ticketmaster. We want you to know how the ticketing process works and how we think it could be better for fans, artists, performers and teams. Creator of Broadways Hamilton - NY Times. Between 6:00 pm and 7:00 pm. It is not a unique Verified Fan access code, and cannot be used to purchase tickets. Created with Sketch. Generally speaking, sellers dont want to get stuck with unused tickets, so if their seats arent selling theyll drop the prices as the game gets closer to kickoff. When the sale opens, you will be placed in a virtual line. We work with venues and Event Organizers to make the mobile entry process easy to use and to reduce fraud so that the people getting into the show are the fans that bought the tickets. Im a real fan of this artist, and not a bot or reseller. Fees, including our portion of the fees, vary by event and cover the costs of the services we provide to venues, promoters and fans, including developing new technology, customer support, fraud prevention, marketing and other services. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Many resale ticket sites allow sellers to list tickets for shows that havent gone on sale yet and the seller doesnt even have possession of the tickets (speculative tickets). Please see our Purchase Policy for details. How to Transfer Tickets: Unless you're an insider, most big concert seats are gone before the sale opens. If seating is preferred, tickets may be purchased in the RESERVED SEATING areas located in Grandstand and Bleacher at time of ordering (see map for Tier 1, 2 & 3 locations) - No exchanges will be issued. Add the artists and teams you love to your favorites on your Ticketmaster account. With Amex presales weve researched, there was no distinction between normal seating and Preferred Seating. Typically, inputting 8005253355 will give you access to Preferred Seating tickets. Do not trust anyone selling a code it will not work. Please note: Cardholder exclusive pre-sale tickets cannot be purchased on the Capital One Entertainment ticketing platform. THE ROLE. If theres Preferred Seating available, itll show up on the right-hand ticket column. Event Organizers are in control of all the key details when it comes to selling their tickets. You can easily update your delivery method here. In 2018, less than 4% of events had non-transferable tickets Read More. American Express Seating is yours with your American Express Card. No, you wont be disqualified. What does preferred seating mean on Ticketmaster? American Express Preferred Seating (get better seats at games, concerts, shows, and other big events) The Platinum Card also comes with a concierge service that you can utilize to find you tickets to concerts and events. Our artists go to great lengths to understand who is buying tickets and coming to their shows. Keep in mind that resale tickets can often exceed the original face value price of the ticket since the seller not the artist sets the price. They are made available by artists and event providers and sold through Ticketmaster alongside all other tickets. New York, NY, 10016. Ticketmaster Rolls Out Next-Gen Digital Encrypted Tickets, Why Empty Seats at Taylor Swifts Concerts are Good for Business, Broadway Ticket-Buying Now Easier for Fans. Maybe blame the bots swarming Ticketmaster and other sites, Ticketmaster Sues Broker over use of bots to buy up tickets, Ticket Bots might keep you from getting into that show. Well keep you in the loop about what theyre up to, including any Verified Fan sales. Along with our partners, we're committed to being the safest, most reliable ticket marketplace in the world. If your event is postponed, rescheduled, or moved, and you purchased your tickets from a Ticketmaster or Live Nation website or application,* your tickets are still valid; in some instances, however, the Event Organizer may give you the option to request a refund. Quest-ce que Fan certifi? If selected, you will receive a text with a link to the ticket sale and your unique Verified Fan access code. Depending on the event, there may be additional opportunities to purchase tickets. * Verified Fan codes cannot be purchased or transferred. The email is simply to inform you that we have received your registration and will be working to verify your account. MSG Logo. American Express Preferred Seating The Amex Platinum card, as well as more than a dozen American Express-issued cards, comes with a preferred seating benefit that gives cardmembers access to priority seat selection for specific events. When resale tickets appear on Ticketmaster, we ensure that they are verified, meaning the ticket you buy is the ticket you get. If the person to whom you are transferring tickets does not have an account, they can easily create one when accepting their tickets. ","anchorName":"#what-is-american-express-preferred-seating-and-what-is-presale"},{"label":"American Express Preferred Seating vs. presale: Is there a difference? All Amex cardholders can buy tickets for select shows before the general public during an American Express presale,According to Ticketmaster Amexs ticketing partner Preferred Seating presales are available to Amex members with select cards. For some shows, however, you can score Member Onsale seats that are better than the general public will find. This will help speed up the checkout process after youve selected the tickets you want to buy. SafeTix uses an encrypted digital ticket that eliminates ticket fraud Read More. There are two options: They help cover the costs of putting on each show, like setup and security, amazing visuals and crystal-clear sound, and other fan services that all work together to create unforgettable experiences. If you dont see a Sell Tickets button, or it's grayed out, you will be unable to resell your tickets on our site. Ticket Bots might keep you from getting into that show. To reach them call 1-800-525-3355 and press 2 to reach the concierge. * A Verified Fan access code does not guarantee tickets, it just gives you access to join the sale. TIP: View your tickets before you go so theyre loaded in the app, even when WiFi is slow. Join us in the newly renovated Chase Lounge before cheering on the Knicks, Rangers, or your favorite artist. Sample list of eligible American Express. $40. Back to top - search for tickets Redeem Membership Rewards Points Broadway Ticket-Buying Now Easier for Fans, U.S. GAO: Ticketmaster is always innovating and working on new products and programs to eliminate ticket fraud to create a safer live event ticketing experience for fans. Learn more about Amex Entertainment or compare American Express credit cards that let you access Amex ticket sales. You'll need a Ticketmaster account to log in and pay. If I miss the registration window, can I still buy tickets? When comparing offers or services, verify relevant information with the institution or provider's site. To access this booking method, choose the option "Select your own seat" when you are on the event page. Can I register more than once to increase my chances of receiving an invitation? This new process is designed to be more seamless and convenient for Card Members so you can get easy access to great seats for eligible events now and in the future. This code has not meaning is only here to create a design element No. 'Unreserved seating/standing' means that the area has a limited amount of seating available on a first come first served basis. How does Verified Fan work? section above for details on the remainder of the verification process. 2023 American Express. How do I Redeem Membership Rewards Points. No, that code was to verify your phone number and registration. It is unique to your account, and will not work if anyone else enters it do not try to sell or trade your code. All rights reserved. I have the Platinum and if you go to sort by ticket type and click amex preferred seating it'll ask for a code. Tickets are available on a first-come, first-served basis. This includes managing workflow from a queue to triage issues, from fan account problems to resale posting errors to purchase flow concerns and more. While there usually isnt a difference between tickets in an Amex presale, Preferred Seating can often get you closer to the action than standard Amex Seating would. With the removal of these offers, youll want to rethink your card picks. But you will need one to access Preferred Seating. Can I share my access code with my friends or family? It can seat you within a section, it might take you to the front rows while Amex Seating or Member Onsale seats you would put you farther back. Yes, Citi Preferred Tickets is a good deal; it is a program that gives Citi credit card and debit card users exclusive access to an allotment of tickets to live events. Please review. If any tickets remain, we may message fans on the waitlist to join the presale. N.Y. Attorney General Sues Operator Of Online Ticket Resale Platform, Ticket Broker Over Massive Scheme To Sell Non-Existent, Speculative Tickets, The Drum: We only keep the last registration you submitted. Your coverage includes the ticket price, taxes, convenience fees, and shipping charges, along with all other event-related items that have been added to your order, like parking, up to a maximum of $10,000. Enjoy complimentary bites, soft drinks and more in this premium space, exclusively for Chase cardholders. Prices are determined by Event Organizers, who keep 100% of face value when a ticket sells. The best source of up-to-date information about your eventand whether any refund, credit, or exchange procedures may be availableis in your online account. Resale is at the Event Organizers discretion and may be removed at any time. SafeTix uses an encrypted digital ticket that eliminates ticket fraud and counterfeiting by making it impossible to copy and sell fake tickets on paper. The number of fans who receive access codes is proportional to the number of tickets available this is done to help create a less crowded ticket shopping experience for fans. Then, call 800-297-3276 and ask to apply your rewards to your Ticketmaster charge. 2. No. Gates generally open 1 Hour prior to concert start time. Instead of a rush to the onsale that favors the bots, Smart Queue drops fans into a virtual queue requiring each user to sign in and provide a unique phone number for validation. 1. It doesnt guarantee that you will be selected to receive a Verified Fan access code. You'll have to pay with your eligible Amex card to qualify. If youve got access, youll receive a text message to the number you provided during registration. Increasingly, Event Organizers are choosing to use our SafeTix mobile ticketing as the exclusive option for entry into their shows. These tickets are made available for a limited period of time during the general public on-sale and can only be purchased by using a Citi credit card or Citibank Debit Card. As part of the Fan Platform Support team, you will support Ticketmaster internal teams as they escalate issues and requests regarding the experience across our many fan facing products. Any request for a refund, credit, or exchange is governed by our Purchase Policy, Terms of Use, and the Terms Regarding Certain Canceled, Rescheduled and Postponed Events (COVID-19). Use one browser window opening multiple windows or using multiple devices may result in errors. They give fans fair and safe access to some of the best seats in the house. Our maps are interactive - which means you can zoom in to choose specific seats. Its important to them to make their shows safer and more accessible and its very important for them to be able to develop longstanding personal relationships that will fuel their careers for years to come. 1. In order to enter the Verified Fan sale, you must be signed in to the Ticketmaster account you registered with. . How Bots Affect Ticketing, Fast Company: information service that aims to provide you with information to help you make better decisions. Here are a few examples of presales and how you can get access: Venue Presales Be sure to check your favorite artists website or socials to learn more about additional ticket sales, or visit. If youre an eligible Card Member, you can connect your Card to your Ticketmaster account to give you easier access to American Express Preferred Seating. Exchanges are not available for: (a) tickets purchased through resale, (b) VIP and other premium tickets, or (c) tickets purchased with additional related items and/or bundled products, or (d) tickets for events that are less than 24 hours away. That means you can count on us to provide you: Every ticket we sell, standard or resale, is real and accounted for so that you always get into your event. The Cards that are eligible for Preferred Seating are listed here. We only keep the last registration you submitted. Ticketmaster cannot guarantee seating for any event that is sold as General Admission (GA). The Advertising Standards Authority (ASA) said it found "no discernible difference". 3. Fees may come in the form of facility charges, which go to the venue, or delivery fees, which are based on how your tickets get to you. If they arent or if your event is canceled, you can get your money back. And for resale tickets where the original ticket was sold through another ticketing company, and then posted on Ticketmaster, we provide a money-back guarantee. A second email will be sent the day before the Verified Fan sale letting you know if you will receive a unique access code or if youve been placed on the waitlist. If they do, there will be a link to a registration page. How do I know if I'm eligible for American Express Preferred Seating? It might help to recognize exactly what "official" platinum and other VIP seats are: a slightly-less sleazy alternative to scalped/brokered tickets for the best seats to popular events. The Amex Preferred Seating offer code is the 10-digit customer support number on the back of your credit card, without hyphens. Calendar Calendar. I want theatergoers to be able to purchase tickets at face value at our box office and our website, rather than on a resale platform. 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