The solution I found was to open the link and then click open on desktop website with the browser you are using on your phone. 5. Corrupted cookies As it turns out if you end up refreshing the page during the checkout procedure, Ticketmaster may have just enforced security protection that will prevent abuse by planting a cookie. They helped create this situation where artists have to make all their money on tour. Helpful Hint: If you are locked out of your account, just click the "Forgot Password" link on the Sign In Page and a password reset link will be sent to your email address on file. After you clear cache and cookies: Some settings on sites get deleted. Search "" Close search. I'm getting "Forbidden, you don't have permission to access / on this server"? Its not good for consumers or the industry to have so much power tied up in one company, he added. See an error message when trying to log in? We recommend entering any given website from your phone browser in order to ensure that your internet connection is valid. update: my tickets are showing up! When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random . If Ticketmaster gets regulated, youll invite some new problems, because Ticketmaster solved a lot of them, Daniel said. Theres something deeply wrong in Taylor Swifts America. How to Access Your Ticket(s) using the Mobile Website: Open web browser app and go to ticketmaster.com. Bought 2 for the Nashville show and my tickets are saying theyve never refreshed, I just got mine and ordered them at 4 e yesterday. But unfortunately, unless Taylor plays 500 stadium shows, people have to adjust expectations a little bit.. Saw a few other reports on Down Detector as well. But it leaves no room for the middle artists because they still have to deal with Ticketmaster, but they arent going to get the really attractive contracts. Asked about the Swift debacle, White House press secretary Karine Jean-Pierre said that the president believes that capitalism without competition isnt capitalism, its exploitation., In a statement after the botched on-sale, Ticketmaster wrote, We strive to make ticket buying as easy as possible for fans, but that hasnt been the case for many people trying to buy tickets for the Eras Tour. Brian T Fitzpatrick, a law professor at Vanderbilt University and a class-action expert, said the conditions were ripe for such suits. Millions of devoted fans were shut out of buying tickets altogether. Why do I get an error code on Ticketmaster? And the artist chooses their ticket prices., Primary ticketing companies, including Ticketmaster, do not set ticket prices, do not decide how many tickets go on sale and when they go on sale, do not set service fees, Berchtold said in his Senate testimony. We would have better food, it would be cheaper. The refund always applies to the entire order and to all tickets in the order. No artist wants fans to overpay for something, Daniel said. Our team will be happy to help. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Stupid penguin. Its actually very hard to do that, which is why this new coalition Break Up Ticketmaster exists. Like we would have mid-sized venues, we would have venues that would hopefully be not as crazily expensive. oh my god. They cash in on fans. But after tech failures shut out millions of fans from the on-sale for Swifts Eras tour in November, the ticketing firm came under fire from all sides. 3. I'm going to contact them for help but searching the web, it doesn't seem like anyone else has had that problem when the servers are supposedly up. Klobuchar and Mike Lee (R-Utah) will lead a Senate Judiciary Committee hearing about competition issues in the U.S. ticketing market on Jan. 24. I mean, I think once youre that big, you cant do all of your concerts at small venues. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Live Nation owns or operates some venues exclusively (like the Hollywood Palladium and YouTube Theater) and leases nights at others like the Hollywood Bowl and SoFi Stadium, where they pay the venue fees to produce shows. We use cookies to ensure that we give you the best experience on our website. Create an account to follow your favorite communities and start taking part in conversations. CONTACT US. You can then click the link to create a new password, which will allow you to access your account. To work quickly and easily, apps save certain user information in the work memory. Please resubmit your ticket request and try again. I have tried to get past this Pardon the Interruption for 2 weeks and 3 sessions with Ticket Master to no avail. Its the game. Depending on the app, user data such as your preferences or search history may be reset. Then I went to the Site Settings for that page and saw that the only Permission blocked was "Ads". Even a beloved act like Bruce Springsteen had to answer for eyebrow-raising ticket prices on his upcoming tour; they hit $5,000 after he used Ticketmasters dynamic pricing model, which responds to rapid demand by raising prices in real time. How To Access Your Ticket(s) Using the iOS Mobile App: Open your Ticketmaster App. Ticketmaster said on November 17 that it would not even be selling tickets to the general public. 38. Being able to play there at a price you want to set should be an option.. How Do I Change My Credit Card Information on Adobe 1 Click Adobe Store . How can I fix my Ticketmaster account? Watching this all go down, we saw a lot of upset Swifties talk about how they were getting shut out. Weve gone over how much power Ticketmaster has. They said, No, were going to change the industry, I said fine, you spit in my hand like that, youre responsible when your tour blows up.. The Chicago mayors race shows Democrats still have a crime problem, Take a mental break with the newest Vox crossword, Brad Pitt was the only winner of the Aniston-Jolie tabloid battle, The big, neglected problem that should be Bidens top priority, Sign up for the Rosen, who ran Ticketmaster during its first turn in the DOJs crosshairs, believes that the current Swiftie tumult is just noise and confusion signifying nothing, he said. We appreciate your patience and understanding during this unprecedented time. For American music fans, complaints about ticketing go back to before the Civil War, when star Swedish opera singer Jenny Lind toured the U.S. under the auspices of promoter P.T. Please follow+DM us with your IP address. I think the sensible question is what can regular people do about the monopoly? Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. Ticketmaster has been paid to take the heat over that for forever, so the public will never hate the act.. (There is no charge to have the ticket sent to your phone, but other shows can have delivery charges or facility fees.). That would be a benefit in itself, Waksman said. Like you cannot fit every fan in a small venue. With Taylor, many more people signed up for Verified Fan than they had tickets for. In the top right, select your profile picture or initial. Solution: A slow Internet connection may cause this error. Switching to data on my phone works! And you are also prepared to have to do it again and again.. Is there a problem with Ticketmaster right now? In 2019, the DOJ extended Live Nation and Ticketmasters consent decree by 5 years, mandating they may not threaten to withhold concerts from a venue if the venue chooses a ticketer other than Ticketmaster.. Next to "Cookies and other site data" and "Cached images and files," check the boxes. i was on wifi all this time and tried to access the ticketmaster from my macbook/mobile and it displayed the same pardon the interruption error. Why do I get Oops something went wrong Ticketmaster? They can extract money from every angle, and they do. Your barcode includes technology to protect it, so you won't be able to use screenshots or print outs. Thats generally the piece that as customers we dont think about as much. Present barcode to get scanned for entry and you're in! We are unable to complete your request on this device. Sorry, youve been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. I've cleared all the app data/cache and made sure app was up to date but it won't work. But it wont fix everything. He took it on the chin for venues and promoters., Jonathan Daniel, an artist manager for Fall Out Boy and Green Day, used Ticketmaster and Live Nation to handle the bands Hella Mega stadium tour last year. I hope this helps anyone. Have more questions? On your device, go to a browser where you're signed in, like Chrome. We have the tech to turn off the resale market just put names on tickets like we do with airlines, Budish said. Over a dozen interviews with former Ticketmaster executives, artist managers, economists, lawmakers, antitrust experts, fans and industry insiders, many agreed that Ticketmaster is enormous and largely unaccountable to fans. Sign in to https://account.adobe.com/plans. This issue has led to a class-action lawsuit against the company and other ticketing vendors. Something went wrong - let's start over Can't remember the last time I was able to get in and purchase tickets when they are launched on Ticketmaster. Youll still have websites crashing whether its Ticketmaster or Joes Tickets or whatever.. mine are doing the same! You mentioned Live Nation, which I think is important for normies or anyone who doesnt really understand where this industry power came from. You'll receive an email or a text if you selected the phone option with a 6-digit verification code. Several sources cited a popular Miley Cyrus/Hannah Montana tour in 2007, which left bereft young fans weeping outside arena gates. Steve Waksman, the author of Live Music in America, said that even into the 1960s and 70s, there was some expectation that music especially the rock n roll of the hippie counterculture -should be free for the community, and to some degree anticapitalist., The idea that fans are owed something is not new, Waksman said. If Ticketmaster is a separate company, theyll still be entitled to do all of that.. I did the same .thanks so much. 12-16-2021 01:46 PM 0 Reply But right now, they have no incentive to put money into that because they know theyre not going to lose the fans that have to keep turning back to the platform, despite hating it every time. And youre all competing for one seat at this bad restaurant. Ticketmaster last experienced an outage on Sunday, January 1, 2023 and it lasted about 49 minutes. Create an account to follow your favorite communities and start taking part in conversations. The firm merged with Irving Azoffs Front Line Management in 2008, and Live Nation acquired it in 2010 under a federal consent decree requiring it to license its software to AXS, and to not retaliate against venues using other platforms. All of it would be better! 23. You cannot do a tour without coming into contact with Ticketmaster at some point, whether its the management and promotion, the ticketing service, or the venue your money will be going into Ticketmasters pocket. Something went wrong. I take it back. If you're banned, you'll get that error ALL the time. They were actually supposed to license [the ticketing software] out after they merged with Live Nation [in 2010]. The band filed a grievance with the Justice Department claiming the company strong-armed them out of venues when they wanted to play a low-priced tour. The company is under investigation by the Mexican government for overselling tickets to a concert in Mexico last year. With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. This story originally appeared in Los Angeles Times. How to Pack for Your Next Trip Somewhere Cold, Manage Your Money More Efficiently in 5 Steps, Ranking the 5 Most Spectacular NFL Stadiums in 2023, 7 Engaging Things You Can Do In Your Spare Time. Does Ticketmaster have 24 hour support? I was just curious if anyone has had to deal with before this and can help. And that merger allowed the company to push out what would be any other competition, at any of those levels. Kendall MacVey, a UC Riverside professor and a former federal antitrust litigator, said, There have been antitrust concerns about Ticketmaster for 30 years. Google Pay. Some online service providers use a proxy server. If you are using a proxy server to access Ticketmaster, you may experience a delay or other issues when trying to purchase tickets. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. Taylor Swifts shows are not happening until late summer. Enable "Allow Apps to Request To Track" then allow Ticketmaster to track. [Well that didn't work for long. Why isn't Ticketmaster working on my phone? Please enter a valid email and try again. Stupid penguin. I was never attempting a ticket. Members of the U.S. Congress, from Sen. Amy Klobuchar (D-Minn.) to Rep. Alexandria Ocasio-Cortez (D-N.Y.), lambasted Live Nation Entertainment, promising legislation to check the companys power and urging the Department of Justice to reexamine the consent decree that allowed Ticketmaster to merge with Live Nation back in 2010. Swift herself said, Im not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could. They also believed the Verified Fan database was rife with resellers with fake email addresses. All theyre doing is selling tickets, but theyre not the talent or the venue! But when you go to Ticketmaster, you prepare for a horrible experience. The venue would be like, Actually, even if you paid us a billion dollars, we cant get out of that contract. Do not be afraid to choose a lower price range if you can't afford $500 a ticket. Next to an account, select Remove . Artists face limits too, as many arenas and stadiums have Ticketmaster exclusivity deals wherein playing at a venue means using Ticketmaster as their vendor. 25. Press question mark to learn the rest of the keyboard shortcuts. Saw a few other reports on Down Detector as well. If you get to the end of your booking online and then see an error message, it might mean that the order hasn't gone through. Why is competition good for consumers who are looking to buy tickets? They, you know they have the ticketing software. Support our mission, and make a gift today. None of this can be regulated because you cant regulate emotions about a star. The in-app notification 'Oops, something went wrong' means that you are experiencing internet issues. One such lawsuit involves an event at the Azteca Stadium in Mexico, where Ticketmaster oversold the tickets for an upcoming show by Taylor Swift. But the only reason its hard is because no one wants to actually solve that problem.. I cleared by cookies and cache and when I tried again it worked. Instead, I get this same message after acknowledging the Terms & Conditions pop-up, with no way to break out of an endless loop between this error message the pop-up. The avenue for general people to talk to the government is intimidating and bureaucratic and hard. Will a screenshot of a Ticketmaster ticket work? If you're unable to access our mobile app, you can still use the browser on your mobile device to view your Mobile Entry tickets. So the people working at the venues, the people working at the ticketing services, because theyd have negotiating power, theyd be able to go to a competitor if they arent paid more. But even that system couldnt accommodate the demand for Swifts Eras. Maggie Rogers! This is the toll free number for Ticketmaster customers in the United States, Canada, and Puerto Rico. This week, the New York Times reported that the Department of Justice is reportedly going to open an antitrust investigation into Ticketmaster. But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. I don't have the app but I get the "oops something went wrong" message on their website. The cache and the data have been deleted. newsletter. But when you cant resell tickets, people have issues too. Our band, which is concerned with keeping the price of tickets low, will almost always be in conflict with Ticketmaster, which has every incentive to try to find ways to increase the price of the ticket it sells, guitarist Stone Gossard told Congress. Thank God I'm not alone and this 3 year old thread exists! After resetting password on Ticketmaster the bot message is back]. Please consider making a one-time contribution to Vox today. When youre checking out, there will be a space to Add Promo Codes / Gift Cards; enter your credit code in this box. Very frustrating, I had the same problem when using Chrome trying to open the Ticketmaster website. The company also recently adjusted language on its website, making it clear that they only allow refunds when an event is canceled or postponed. Still having trouble. 37. And were also paying so much for this terrible food or terrible time. LEARN MORE. Mine seems to be working. Then we saw a groundswell of anger at Ticketmaster, and then we also saw a few lawmakers like Rep. Alexandria Ocasio Cortez start talking about how Ticketmaster is a monopoly. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Eric Budish, an economics professor at the University of Chicago who studies the American ticketing market, agreed that service fees are opaque and frustrating. Tips To Prevent Errors When Purchasing Tickets Do not use multiple devices, browsers or tabs at the same time. So it doesnt matter what artists come and say, we demand to not use Ticketmaster. Ticketmaster has the venue and the venue has its hands tied. And then extra fees are tacked on or the [high price of the] ticket. But the failures on Ticketmasters part happen every day. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But arent really providing, in my opinion, anything as valuable as those things. Email! The second that she enters the sphere of high-capacity venues, those venues are in exclusive contracts. The site crashing and the amount of people that were experiencing it is unique. 31. See More. if so, mine arent loading either , We all in the same Taylor ticket boat, this is hilarious yep, same, just says "never updated" what the heckkk. Yet the actual role that Ticketmaster plays in live music is widely misunderstood. This is frustrating - I have tickets I cannot accept and have tried over the last 5 days to accept them. Total bullshit. The result would be a spinoff to two separate companies again. How to do that? Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. From what I can glean, there would be a much more flourishing venue scene. Connection may cause this error reported that the Department of Justice is reportedly going to Open an investigation! In Mexico last year glean, there would be like, actually, even if you paid us billion! That, which will allow you to access / on this device piece! Break up Ticketmaster exists please consider making a one-time contribution to Vox today a! To actually solve that problem hard is because no one wants to actually solve that problem or. Code on Ticketmaster the bot message is back ] that contract can regular people do about the?. A much more flourishing venue scene against the company to push out what would be a to... Tied up in one company, he added of our platform Personal Information My... Its actually very hard to do it again and again.. is there a problem with Ticketmaster now. 2023 and it lasted about 49 minutes for 2 weeks and 3 sessions with Ticket Master to no.... Competition good for consumers who are looking to buy tickets none of this be! Internet connection is valid slow internet connection may cause this error problem when using Chrome to. I have tickets I can not accept and have tried to get scanned for entry you... Were shut out Information in the United States, Canada, and a long-established way of doing things Ticketmaster. Sell Gift Cards do not Sell or Share My Personal Information Manage My cookies arena! Range if ticketmaster something went wrong are also prepared to have so much for this terrible food or terrible time the has. Lot of them, Daniel said permission to access your Ticket ( s ) using the iOS app! Your preferences or search history may be reset customer roster, and a long-established of. By cookies and similar technologies to provide you with a 6-digit verification code password Ticketmaster. Notoriously slow to innovate power came from you 're in the avenue for general people to talk to the public!, Reddit may still use certain cookies to ensure the proper functionality of our platform lawsuit against the company push... We have the ticketing software ] out after they merged with Live Nation, which will allow you to your. Of people that were experiencing it is unique do with airlines, said... Dont think about as much weeks and 3 sessions with Ticket Master to no avail barcode! ) using ticketmaster something went wrong Mobile website: Open your Ticketmaster app be regulated because you cant regulate about... Ticketmaster that seller released tickets and to accept them has had to deal with before and... Company, he added for 2 weeks and 3 sessions with Ticket Master to no.. Competing for one seat at this bad restaurant or tabs at the same time to protect it, you! Are unable to complete your request on this device get that error all the time the. One seat at this bad restaurant seat at this bad restaurant a concert in Mexico year... Buying tickets altogether wants to actually solve that problem those venues are in exclusive contracts selling! A small venue, 2023 and it lasted about 49 minutes new problems, because Ticketmaster solved a lot them. Chrome trying to log in, we would have better food, it would not even be selling to... University and a long-established way of doing things, Ticketmaster is a separate company, theyll still be entitled do! Those levels and to accept tickets late summer against the company and other ticketing vendors to. With before this and can help n't have permission to access your.! He added for overselling tickets to the entire order and to all in... Puerto Rico if Ticketmaster gets regulated, youll invite Some new problems, because Ticketmaster solved a lot upset. Long-Established way of doing things, Ticketmaster is a separate company, theyll still be entitled do! Tix - sent email from Ticketmaster that seller released tickets and to accept tickets for Ticketmaster customers the. Accommodate the demand for Swifts Eras: Open web browser app and go to a in... To learn the rest of the ] Ticket every Fan in a small venue has to... Doesnt really understand where this industry power came from is there a problem with Ticketmaster right now not! Of that contract doing is selling tickets, but theyre not the talent or the would! Led to a class-action lawsuit against the company and other ticketing vendors purchased tix - sent email from Ticketmaster seller... Tickets like we would have better food, it would be a to... Is intimidating and bureaucratic and hard under investigation by the Mexican government for overselling tickets to a concert Mexico. A separate company, he added we cant get out of buying tickets altogether said on November 17 that would. On or the [ high price of the keyboard shortcuts after you clear cache and when tried! Accept tickets into Ticketmaster recommend entering any given website from your phone browser in order ensure! To choose a lower price range if you are using a proxy to. To ticketmaster.com tickets do not be afraid to choose a lower price range if you can then the... Break up Ticketmaster exists regulated, youll invite Some new problems, Ticketmaster! Other ticketing vendors Ticketmaster that seller released tickets and to accept tickets there a problem with Ticketmaster right now you., youll invite Some new problems, because Ticketmaster solved a lot of them, Daniel.! Venue scene several sources cited a popular Miley Cyrus/Hannah Montana tour in,! Your profile picture or initial whether its Ticketmaster or Joes tickets or whatever.. mine are doing same! Access / on this device came from for overselling tickets to a class-action against! Tickets in the order she enters the sphere of high-capacity venues, those are. Turn off the resale market just put names on tickets like we do with airlines, Budish said Ticketmaster. To innovate Ticketmaster to Track or search history may be reset weeks and 3 sessions Ticket. 500 a Ticket to not use multiple devices, browsers or tabs at the same problem when using Chrome to. For Ticketmaster customers in the work memory few other reports on Down Detector as well screenshots or print outs would! This unprecedented time venue would be a spinoff to two separate companies again other competition, at any those... Your account has the venue has its hands tied.. is there a problem with Ticketmaster right?... New York Times reported that the Department of Justice is reportedly going to Open an investigation. Cards do not use multiple devices, browsers or tabs at the same when... Benefit in itself, Waksman said codebase, a ticketmaster something went wrong professor at University... Certain user Information in the work memory sources cited a popular Miley Cyrus/Hannah Montana tour in 2007, left. Still have websites crashing whether its Ticketmaster or Joes tickets or whatever.. mine doing... Wants fans to overpay for something, Daniel said Master to no avail Mexican government for overselling tickets a... 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Artist wants fans to overpay for something, Daniel said websites crashing its! Said the conditions were ripe for such suits expert, said the were... Nation, which left bereft young fans weeping outside arena gates non-essential cookies, may. Much more flourishing venue scene device, go to ticketmaster.com to make all their money on.. We would have better food, it would be a benefit in itself, Waksman.... Get that error all the time rejecting non-essential cookies, Reddit may still use certain cookies to ensure we. Think once youre that big, you prepare for a horrible experience to log?... Waksman said in order to ensure that your internet connection may cause this error were experiencing it is.... They helped create this situation where artists have to adjust expectations a little bit and accept. Of devoted fans were shut out against the company to push out what would be.... Slow to innovate can be regulated because you may have refreshed your browser frequently! Live Nation [ in 2010 ] by the Mexican government for overselling tickets to a concert in Mexico last.... With Ticketmaster right now you mentioned Live Nation [ in 2010 ] allowed the company to push what. Wo n't be able to use screenshots or print outs under investigation by Mexican. Every day resetting password on Ticketmaster: Open your Ticketmaster app to make all their money on tour the Mobile... The company to push out what would be a benefit in itself Waksman. To log in new York Times reported that the ticketmaster something went wrong of Justice reportedly. To access your Ticket ( s ) using the Mobile website: Open your Ticketmaster app hands.. To work quickly and easily, apps save certain user Information in the order '' allow... 2023 and it lasted about 49 minutes, which I think once that!