HSBC Premier Credit Card Earn 35,000 Bonus Points after spending $3,000 in the first 3 months from Account opening 1 2X Points on Travel, 1X Points on all other purchases TSA Precheck - $85 credit 2 for application fee Apply now HSBC Elite Credit Card Earn 50,000 Bonus Points after spending $4,000 from the first 3 months of Account opening 3 If you are enrolled in AutoPay, PF|CP will automatically update the new payment due date. Certain closed and suspended accounts will transfer to PF|CP effective September 17, 2022. A presentation providing additional information on the transaction is available at https://investor.citizensbank.com/about-us/investor-relations/events-and-presentations/2021.aspx, Cautionary Statement About Forward-Looking Statements. The building's construction required 27,000 tonnes of structural steel, one million square feet of cladding and up to 4,500 workers on site 24 hours a day. HSBC is betting on rising affluence in Asia, particularly in the Greater Bay Area, and sees scaling back its US operations as another step in that greater focus on wealth. Please refer to your Rewards Program Rules that will be included with your PF|CP credit card, which you should receive by early September. That same month, the bank announced that it would hire 5,000 wealth planners and invest US$6 billion in its latest pivot to Asia, which includes relocating several of its global business leaders. If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement account number with your replacement credit card, which you should receive by early September. ACH Direct Deposits will be transferred to your new account until May 19. Pay with Points for annual fees will no longer be available, as your account will not have an annual fee. First in May, Citizens announced plans to acquire much of HSBC's US business, including 80 branches on the East Coast and all of the British bank's US online franchise. HSBC said it would retain a small network of about 20 to 25 brick-and-mortar locations, which will be repurposed into wealth centres to service affluent and high-net-worth international customers. And any payments sent to your old account will be automatically redirected to your new one. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. Feel free to call us if there are any questions. Note: HSBC is not responsible for any content on third party sites, nor does a link suggest endorsement of those sites and/or their content. heidi.ashley@hsbc.com, Rob Sherman Cathay Bank will acquire the much smaller West Coast retail operations that consist of about 10 branches serving 50,000 customers with US$1 billion in deposits and US$800,000 in outstanding loans. is not responsible for these charges. HSBC is uniquely positioned to capture more of this US$5 trillion market. 2022 HSBC Bank USA, N.A. Following are transactions and information that did not transition to Citizens: One-time future dated payments set up through the branch or contact center with a payment date after February 17 to personal Credit Cards, Select Line of Credit or Personal Loan accounts. For West Coast customers, banking relationships transitioned to Cathay Bank but investment and insurance relationships did not as they were not part of the agreement. Brokerage accounts and other investments remain with HSBC Securities, and insurance and annuity relationships are not impacted, As part of our shift in focus and plans to streamline our retail branch network, some of our branches have been consolidated into remaining HSBC locations or transition to Citizens or Cathay Bank, A list of remaining HSBC locations that are converting into HSBC Bank Wealth Centers is available at. 1990 to today At 31 March 2021, US WPB had loans and advances to customers of US$23.8bn, customer accounts of US$47.8bn and risk weighted assets of US$15.7bn the Business to be exited represents approximately 13%, 21% and 11% of these balances respectively. The bank is also selling 10 West Coast branches to Los Angeles-based Cathay Bank. Find the latest media releases, HSBC news, speeches and award wins. Following the sale, HSBC will no longer offer services to American retail-banking clients with balances of less than US$75,000 and small businesses with less than US$5 million in revenue. For now, HSBC continues to service the transferring accounts. Data rate charges from your service provider may apply. What day to day and online banking options are available? The announced transactions are expected to close by the first quarter of 2022, subject to regulatory approvals. Im enrolled in AutoPay with HSBC. Citizens will pick up nearly 800,000 former HSBC customers, increasing its existing portfolio of 6.6 million by 21%. HSBC remains focused and committed to our Commercial Banking customers including the Business Banking segment (businesses with an annual turnover of more than US$5 million). Morgan Stanley & Co., LLC served as financial advisor and Debevoise & Plimpton LLP served as legal counsel to Citizens. Yes, the terms of the hardship program will be maintained as long as you continue to meet the eligibility requirements. Note: HSBC is not responsible for any content on third party sites, nor does a link suggest endorsement of those sites and/or their content. Will my Personal Identification Number (PIN) change? HSBC underlined its commitment to Hong Kong by investing in a new headquarters with a ground-breaking design by the British architect Lord Norman Foster. We are building a simpler, more agile and leaner bank better able to focus our WPB business on serving our target international mobile affluent and high net worth clients. Beginning at 3:30 PM ET, September 15, 2022, HSBC will no longer accept payments for your account in any HSBC branch, by telephone or through online and mobile banking. It will remain with about 25 U.S.. Will I maintain that rate? Select Line of Credit, Business Loan or Business Revolving Line of Credit accounts set up through the branch or contact center, Recurring automatic payments for personal HSBC credit cards, IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Cathay Bank, In preparation for a smooth transition of one or more of your accounts to Cathay Bank, we changed your account statement format from a combined statement to individual statements for each account. Customers with questions about the status of their safe deposit boxes can visit their HSBC branch, or chat with us 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC Bank USA, N.A. HSBC Bank USA, National Association (HSBC Bank USA, N.A.) We are repositioning our US retail business by renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $187.2 billion in assets as of March 31, 2021. How will these agreements affect me? ATMs at HSBC branches that are part of the agreement with Cathay Bank or Citizens have been converted to Cathay, A list of former HSBC locations that are now Cathay Bank. If you have a linked bank deposit account with HSBC Bank that you previously used for settling transactions in your HSBC Securities brokerage account, you will have received a separate letter from HSBC Securities dated December 23, 2021 about the need to contact us and update your settlement instructions. We continue to provide banking services including credit cards to wholesale banking (commercial and institutional) clients, and as part of the Premier, Jade and Private Banking propositions. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets If you're calling from outside the US or Canada, please call 1 . PF|CP mailed its first letter informing you that ownership of your account was to transfer as of August 20, 2022 (the July letter). With the HSBC deal closed, Citizens will now turn its attention to closing its planned $2.5 billion acquisition of Short Hills, New Jersey's Investors Bancorp later this spring. Reoccurring merchant auto-pay ACH debits until May 5, Recurring automatic payments (EZ-Pay) for Personal Loan, Select Line of Credit, Business Loan or Revolving Line of Credit accounts, Wires received to your transferred HSBC account until April 7, One-time future dated payments to Personal Loan. Will I be able to manage my account through online and mobile banking? Founded in 1865, HSBC is one of the worlds largest banking and financial services organisations. Will my existing rewards balance transfer to my PF|CP account? 3. For transitioned accounts, you no longer have access to HSBC Personal Internet Banking, HSBC Mobile Banking, Personal Loans and Select Line of Credit and HSBCNet. We don't have any plans to revert to being a pure regional bank," Quinn said during its half-year results presentation in August. "Our refreshed strategy in the US will allow us to better serve the needs of our international wealth clients, who continue to consider the US for international education, property, investment diversification, career and family mobility and business expansion, among others. HBUS will exit its domestic mass market retail banking business and retail business banking (collectively the Business) through a number of divestitures, and wind-down of the residual branch network. See our Cookie Policy. If you did not already log in with your HSBC Security Device, you will be prompted to generate a log on security code. What should I do if I have additional questions? Which accounts transitioned? HSBC Holdings plc (HSBC) today announces that it will exit its US domestic mass market retail banking business through several transactions, pending regulatory approval. What is the impact on my investment or insurance relationships? Short for Automatic Clearing House, ACH numbers are unique to each bank in the US. +44 (0) 7920 254057 Our continued presence in the US is key to our international network and an important contributor to our growth plans. Why did HSBC sell branches and transition some customer relationships to Citizens and Cathay Bank? If you prefer, you can give us a call at 1.800.975.4722 Monday through Sunday 7am - 12am ET. HSBC Global Money Account is a prepaid, multi-currency account available on our the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account. The program aims to provide customers with premium service and experience. What happens to HSBC credit cards issued to Premier, Jade or Private Banking customers, and to wholesale (commercial and institutional) clients? 2023. First Bank & Trust has a history that dates back more than 140 years and spans four generations of the Fishback family, who support independent and entrepreneurial leadership. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and international companies there as part of the 156-year-old lender's latest revamp under CEO Noel Quinn. The deals for HSBC's and Investors' branches come after a slew of acquisitions tailored to Citizens' corporate and investment-banking efforts. Uncertainties that could cause our actual results to be materially different than those expressed in our forward-looking statements include the failure to consummate this transaction or to make or take any filing or other action required to consummate any such transaction on a timely matter or at all. Why did HSBC sell some retail credit card(s)? When will I receive my replacement PF|CP credit card? HSBC Bank USA, N.A. HSBC will forward any checks presented to Cathay Bank until May 5, 2022. Insurance and annuity relationships are not impacted by the transaction with Citizens. No, your PF|CP account will not charge this fee. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. If your mortgage or HELOC transferred, look for a letter from HSBC by early February. The bank said in May it was on track to hire 1,000 of those roles this year. It opened in 1986. ", Cathay Bank's branch in Hong Kong on May 27. The information contained in the July letter has been updated in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter. In February 2022, HSBC Bank USA, N.A., (HSBC) finalized agreements with Citizens and Cathay Bank for the sale of its U.S. mass market retail banking businesses. Neither HSBC Bank USA, N.A., PF|CP nor any of their respective affiliates are responsible for these charges. Information is available at, More information and an ATM locator is available at. Beginning September 17, these accounts will be serviced by Premier Finance Card Program (PF|CP). Green Savings: Citizens Bank gives you the first four months free of charge when you open this savings account. Will my account remain enrolled in that program? It will wind down the remaining 35 to 40 branches. 3. Additionally, the transactions have no impact on the investment relationships for our qualifying Premier customers, our Jade customers or our Private Banking customers. And it had brazenly done business in off-limits countries such as Sudan and Myanmar. If your account is open and in good standing as of August 21, 2022, a replacement card will be issued to all applicants and any authorized user(s) on the account. HSBC and PF|CP are working together closely to make this transition as easy as possible. Citizens Financial Group, Inc. (NYSE: CFG or Citizens) today announced that Citizens Bank, N.A. HSBC could be the first major UK lender to charge customers for current accounts, as it tries to make up for the record low interest rates that have squeezed bank earnings during the Covid crisis . This transaction provides us with an attractive entry into the important New York City Metro, Washington D.C. and Southeast Florida markets, said Chairman and CEO Bruce Van Saun. The next site will open in a new browser window. I am currently enrolled in a hardship program. For more details, please visit www.about.us.hsbc.com/movingforward, Heidi Ashley Cash back on all purchases in the first 12 months from account opening, up to the first $10,000 in purchases. HSBC Bank USA, N.A. Cathay Bank has entered into an agreement to purchase the West Coast domestic mass market and retail business banking businesses, including 10 branches and approximately 50,000 customer relationships with US$1.0bn in deposits and US$ 0.8bn of outstanding loans as at 31 March 2021. If you are enrolled in a program that offers rewards and your account is open and in good standing: Your earn rate will remain the same or will improve, depending upon the program in which you are enrolled. We are here to help after February 4 when one or more of your accounts have transferred to Cathay Bank. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. It was also important for us to find buyers who would be a good fit for our customers and employees.. richard.j.oconnor@hsbc.com. For questions about brokerage accounts that have converted to Citizens, the. robert.a.sherman@us.hsbc.com, Richard OConnor HSBC sells 80 branches to Citizens Bank, 10 to Cathay in US retreat Published May 27, 2021 Dan Ennis Senior Editor Matt Cardy/Getty via Getty Images Dive Brief: HSBC agreed Wednesday to sell 80 of its 148 U.S. branches to Providence, Rhode Island-based Citizens Bank, and 10 West Coast branches to Los Angeles-based Cathay Bank. Can I use my PF|CP credit card for contactless transactions? We look forward to serving these new customers and showing them all that Citizens can do for them.. We are here to help after February 18 when one or more of your accounts have transferred to Citizens. How will my business access Night Drop services? The deals are expected to close in the first quarter of 2022. These or other uncertainties may cause our actual future results to be materially different from those expressed in our forward-looking statements. You will continue to receive monthly billing statements from PF|CP until your balance is paid in full. If you received additional notices from us, please review them carefully and call us if you still have any questions. Your due date may change slightly but will still be at least 25 days after the close of each billing cycle. Following are online banking transactions and information that transitioned to Citizens: Bill Pay scheduled with a payment date after February 18, Transfers set up on Online Banking between your U.S. accounts, as long as both accounts are being transferred to Citizens, Future dated/recurring wire payments and beneficiary information, Future dated one-time payment for Personal Loans with a payment date after February 17, Future dated Global Transfers, Bank-to-Bank transfers or Real Time Payments. Following are the HSBC branches that have closed and consolidated into HSBC Bank Wealth Centers since November 2021: The partnership you have with your Relationship Manager or Relationship Team will not change for the time being. Will replacement cards be issued to the co-applicant and authorized user(s)? More information is available at, If you would like to enroll in AutoPay with PF|CP, you can do so after 12:00 PM ET, September 17, 2022, at. You can also visit the Cathay Bank website or call Cathay Customer Service at 800-922-8429. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. Late fee and return check fee amounts will remain the same. Begin using Citizens checks on February 19. In preparation for a smooth transition of one or more of your accounts to Citizens, we changed your account statement format from a combined statement to individual statements for each account. The branches to be acquired will operate as HSBC branches until closing and will be re-branded as Citizens branches immediately upon closing of the transaction. Following are transactions and information that transitioned to Citizens: From February 21, 2022, to April 19, 2022, HSBC will forward any presented checks to Citizens so they can post to your new account. It will continue to serve more affluent and wealthy international customers in the US, as well as companies with large international businesses. The London-based bank said it would sell its banking operations for the mass market and small businesses on the East Coast to Citizens Bank, part of Citizens Financial Group, and sell its West Coast retail operations to California's Cathay Bank. If your account is open and in good standing, after 12:00 PM ET, September 17, 2022, in order to obtain a replacement PIN, you must enroll in online or mobile banking, or by calling PF|CP Customer Service. The ACH number and your bank account number are used by banks and transfer apps like Zelle or Cash App to identify the exact account payments should be taken from and sent to. Your PIN will change, and you must request a replacement from PF|CP. As part of our agreements with Cathay Bank and Citizens, we aligned customers safe deposit box with their banking relationship. To determine if your account is included in this agreement, log in to HSBC Personal Internet Banking. HSBC is selling its East Coast branches to Citizens and its West Coast branches to Cathay Bank as part of its exit from most of its U.S. banking operations. You can begin using your PF|CP credit card as soon as its activated. HSBC Commercial Banking customers who utilized Night Drop have been notified and can contact their Relationship Manager or branch team to learn about steps to take to continue Night Drops. Will I have access to historical statements in PF|CP online banking when my account is transferred? Please call the HSBC Contact Center at 1-800-975-4722 Monday through Sunday 7am 12am ET. We will continue to provide banking services to Premier, Jade and Private Banking customers, as well as to our wholesale banking clients. Citizens | Personal & Business Banking, Student Loans, Retirement YOU'RE MADE OF KEEPING THINGS IN CHECK SO ARE WE Comparing your checking account options has never been so easy. All Rights Reserved. At 3:30 PM ET, September 15, 2022, your access to HSBC online and mobile banking will end. After 12:00 PM ET, September 17, 2022, you can enroll in PF|CP online and mobile banking at. We will continue to provide banking services to Premier, Jade and Private Banking customers as well as to our wholesale banking clients. I didnt find PF|CP when I did an Internet search. Do you have questions about the biggest topics and trends from around the world? What changes for my use of checks, direct deposits, and electronic payments and transfers? +1 646 939 6998 What changes for my ATM/debit and credit cards? Representatives are available 8:30am-4:15pm ET Monday through Friday. Personal account types that transferred to Citizens include deposit accounts (checking, savings, certificate of deposit), personal credit cards, certain mortgages and Home Equity Line of Credit (HELOC). We thank those customers for their business. On Thursday the foyer was quiet and receptionist told the Post that the branch does not accept walk-ins, only clients with a referral from the Los Angeles-based bank's US relationship managers. (HSBC) has sold a number of credit card accounts to First Bank & Trust. HSBC Holdings plc ("HSBC") is today setting out a detailed policy to phase out the financing of coal-fired power and thermal coal mining by 2030 in EU and OECD markets, and worldwide by 2040. 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