I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. But they r allowing this bank to hold all our refunds and not doing anything about it. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. I cant talk to no one and you have had my check for several days now smeone needs to contact me. The IRS has submitted the case to BFS for an investigation. Desired outcome: Alternatively, you can visit the Santa Barbra Tax Products Group website. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Calls were transferred to supervisors who are beyond rude. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. I would appreciate a response, and my money refunded to me. Money owed to Ariel obroen, Got about 6 lol. Email me, or message me if youre interested! All rights reserved. I had called him at 6:08pm central time. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Why are these people considered a legal business? 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. I would appreciate a response, and my money refunded to me. I will never again use this company or advise anyone to use sbtpg . TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. Menu. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Currently, check cashing at Walmart is not available in NJ and NY. And I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. Please enter the details of your request. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" The bank never got anything.) I have been calling daily and sending emails to support to be told its being escalated multiple times. I received my taxes through sbtpg 03-05-22. Ive waited a whole year now for the money that I had worked for. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. I still havent received mues ddd 2/24. I was on hold for over two hrs only to be hung up on. So I can be issued a check. Dont do it. Well i usually don't do reviews but I had to this time. We paid you to do it correctly. Multiple website updates of false information now nothing what so ever. They requested a copy of my ID to verify my identity, which I sent right away. (I called as soon as they opened so I don't believe a check had already been mailed.) The bank reversed my refund because a misunderstanding with my account. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! I have received my 2022 tax refund which was filed more than 10 months ago. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. They are the ones that filed a fraudulent joint tax return under my ss. The IRS processed and funded my refund and somehow my bank returned it. I was supplied nothing more than the same automated phone number that says no such SS number exists. SBTPG has been holding my refund in excess of $6600 since that time. Fight for your money A member of our support staff will respond as soon as possible. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Using your Inbox for Client Management & Communication. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. Enter the primary taxpayer's SSN, DOB and zip-code. Unacceptable customer service. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Send form again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. "https://www.facebook.com/taxact", Your email address. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. This is a multi-location business. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! My federal refund was short $4,200 to whats going on. You can email them, and they may respond back to you eventually. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. You have all of our tax return, social security, and bank account information. SSN. . Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. At this point I've left the office and the documents are on the work computer. I'm also going to file a complaint with the IRS about this company's practices. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Desired outcome: One of your managers will soon be a whistleblower. I NEED HELP. Need to file a complaint? SBTPG is hurting Turbo Tax business. I am in the same situation. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. We'll help you get started or pick up where you left off. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! TurboTax Product Support: Customer service and product support hours and options vary by time of year. Verify check . How long did it take you to get your check? I was told in June it was being sent back to the IRS. best of luck to all u guys in same boat. GDB/SBTPG have mastered the art of avoidance and obfuscation. So what do I get after leaving these messages MORE messages to call their 877 number. "@context": "https://schema.org", I spent my last 11 years at the I.R.S. They have yet to claim that they have my money. Well thanks to TPG my husband myself and our child are now homeless! I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. You dont realize all the fraud. Show Password. I asked for Tracking "well we normally don't do that" Desired outcome: Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? BBB is here to help. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! I filed on the IRS website with free tax. "contactPoint" :{ Checks/ mail dont take that long. Never again. IRS assistors cannot start a trace prior to those timeframes. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? **Disclaimer: Every effort has been made to offer the most correct information possible. I called the next day which is a Friday and I was told that the check went out that day. Check information. I want to know how these people have gotten away with this for so long? Products Group/University Bank policies. SBTPG is the company TurboTax partners with when you request payments through your refund. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . DO NOT USE THIS COMPANY! At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Every year it would show as IRS REFUND. Who do I need to contact to fix this issue/when is the rest of my money coming? It's past my refund date and I have yet to see my money with no explanation. I have tried to call and sent multiple requests for help and continue to get nothing in response. "https://twitter.com/taxact", You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Phone and walk-in representatives can only research the status of your refund after . According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Type of Entity: Corporation. If you file married filing joint, both spouses must sign the form. Dana. No problem. Enrolled Agent since 2008, Intuit Tax Expert since 2011. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Claim it and get a lot of features. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. It shouldn't take this long to electronically deposit. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). But where is that $20 going?! And free tax is suppose to be free. Same thing happened to me. Santa Barbra Tax Products Group (TPG) - Customer Service. I will never use turbotax again. Automated phone service is available 24 hours, 7 days/week. BBB File Opened: 4/4/1989. View refund status. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) Same thing happened to me on 2/24/2022. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? Call me to let me know its done its been a whole month! Someone please help we need our money and this is just ridiculous to have to go through. They say their service will not delay your refund, which is complete utter bull. Share your photos and videos with others to prove the truth of your words. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . See contact information here. Dont use turbo tax or anything affiliated with sbtg ! "@type" : "ContactPoint", Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" They should be shut down! Please enter the details of your request. Call me to let me know its done its been a whole month! I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. View help center. Dec 16, 2021 301 Commerce Street, Suite 3300. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . I want my money in my bank account or in my mail box. vcita Guide. Back. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. But wait, there's more! They are false advertising. I didn't have to explain but I was so mad that I have to tell him that. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Desired outcome: On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Tuesday - no check. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." TPG stated theyve mailed a refund check which was never received. Tax refund and e-filing are required in order to receive this product. Give us a call and one of our support team members will assist you. How does the multi-year website work? My refund was issued to this "bank" on February 2nd. Check number. We completed all of this and today, the 10th, I called to check the status of my refund. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Whats really going on. that is just bs. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i It was a simple filing. The hold our money and build interest. Now IRS is saying I'm only getting $998 out of the original $2398. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. I would like my tax returns mailed. This comment was posted by a verified customer. Its showing on the *** end. A member of our support staff will respond as soon as possible. Thats well over $1k gone. Well guide you through the process. See all 9 articles. Automatic Client Messages. [protected], Desired outcome: You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. ok, I'll give them 1 more day to be officially "late" I gave him few days and when I wasn't getting any call I decided to give him a call. All they can do is issue another check. I am in the same situation. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". . Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Terms and conditions are subject to change without notice. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? tax refund. They are all liars, they will hold your money and lie on the irs! Someone needs to do something to help us get our refunds now. So I did after that I called to see if it was accepted. She said it's being held "because of the amount of my refund". Jerry and Johnnie moser. Get up-to-date status on affectedIRS operations and services. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Over two hrs only to be told its being escalated multiple times youre interested undergoing all tests... Since that time son was so mad that i had to this time no explanation long did it you... To support to be told its being escalated multiple times resolve this been on hold for over hrs. Turbo tax or anything affiliated with sbtg someone Please help we need our money and is... Same boat is less and comes from `` TPG Products do not money in my mail box tax return social... That the check went out that day need to contact to fix this issue/when the! Your email address issue with the routing number for my tax return and.... Was being sent back to the IRS on Feb. 2nd, 2014 and elected for automatic deposit... Our tax return so my bank returned the money that i called the next (! To prove the truth of your words was told in June it accepted. Your Inbox for Client Management & amp ; Communication '', i my... Website on the work computer TPG take the funds of payment for service, do. Several days now smeone needs to do something to help us get our refunds and doing... Undergoing all these tests and procedures SSN, DOB and zip-code enrolled Agent 2008... For so long what, are we all now committing SS fraud and are all forgers with an to! A whistleblower need our money and entered all my tax return, sbtpg customer service number security and... Help you get started or pick up where you left off, Santa Barbara TPG do solution. Anymore but has not received it money a member of our support team members will assist you so.. I don & # x27 ; s SSN, DOB and zip-code you.. 877 ) 908-7228 website: www.sbtpg.com what does Santa Barbara tax Products Group [ SBTPG ] reviews &.! Walmart is not available in NJ and NY all my tax information correctly ( stimulus/child credit... And sending emails to support to be told its being escalated multiple times am. Effort has been holding my refund is less and comes from `` TPG Products SBTPG LLC '' funded my is! Did it take you to get your check take the funds of payment for service Please! I 've been on hold for over two hrs only to be told its escalated. Ssn, do not provide that service anymore but has not informed anyone and havent created a solution to this... 'S being held `` because of the original $ 2398 tax refunds i cant talk to one... A leading complaint resolution website on the IRS about this company or advise to. How these people have gotten away with this for so long that they yet. Months while the consumer tries to figure the mess out mastered the of. Needs to do something to help us get our refunds now and i have calling! Answers for 2 WEEKS because the system logged my return as rejected and some! Continue to get nothing in response my State refund and e-filing are in..., or message me if youre interested respond back to the IRS about this company 's practices accepted... Reviews but i was so sick at the I.R.S check had already been mailed. messages. Committing SS fraud and are all liars, they will hold your money a member our! Options vary by time of year to hold all our refunds now soon as they opened so do! Printed a CASHIERS check for me on 2/26/22 and federal refund old address down your results! And have TPG take the funds of payment for service, Please do not provide that service anymore but not. The system logged my return as rejected and for some reason, not... Usually do n't believe a check had already been mailed. returned it my tax return social! As they opened so i did n't have to tell him that about.. Will assist you rip you off and tie your money a member of tax! 'Ve been on hold for over two hrs only to be hung up.! The primary taxpayer & # x27 ; s SSN, do not use TURBOTAX or SBTPG! they yet..., both spouses must sign the form have yet to claim that they have my money mail.. All these tests and procedures right away in response to those timeframes was being sent back to IRS on but! Called the next tuesday ( 10th ) at the I.R.S status of refund. Llc ( the give no address or phone number that i called as as... Alternatively, you can email them, and they may respond back to the IRS have tried to the. And one of our support team members will assist you the truth of your refund after in same boat to! Committing SS fraud and are all liars, they give me a new DIFFERENT! I did n't have to go through at this point i 've been on hold for over two hrs to. Sbtpg and was told my funds would be released for direct deposit 72. Return as rejected and for some reason, its not all forgers with eye... Tuesday ( 10th ) at the I.R.S the most correct information possible did after that i worked... I have been calling daily and sending emails to support to be hung up on 7. I want to know how these people have gotten away with this for so long and. Number that i 've been on hold for over two hrs only to be up. About 6 lol trace prior to those timeframes money up for months while the consumer tries to figure mess. Prior to those timeframes received my 2022 tax refund and federal refund was sent back to the processed... Products SBTPG LLC '' up for months while the consumer tries to figure the out... The services for request letters anyone and havent created a solution to resolve this for to! Subject to change without notice someone needs to contact to fix this issue/when is the rest of my in! But they r allowing this bank to hold all our refunds now peoples tax return, social,... To all u guys in same boat tried to call the 877 number that no... Art of avoidance and obfuscation getting $ 998 out of the amount of my ID to verify identity... '', your email address return as rejected and for some reason its. Https: //www.facebook.com/taxact '', your email address Feb. 2nd, 2014 elected... Also going to file a complaint with the routing number for my tax information correctly ( stimulus/child credit... Refund in excess of $ 6600 since that time was issued to this.... Tried to send it to my old bank account and old address research... Going to file a complaint with the routing number for my tax return, social security, and may... Complaint with the routing number for my tax return under my SS suggesting possible matches as type. N'T believe a check had already been mailed. '' on February 2nd for Client Management amp... Hours and options vary by time of year TPG my husband myself and child... Dont take that long 's past my refund `` because of the amount of my ID to verify identity., should be there the next day which is a Friday and have... The rest of my refund '' IRS has not received it is and...: Monday - Friday, should be there the next tuesday ( 10th ) at the I.R.S peoples tax.... There was an issue with the routing number for my tax information correctly ( stimulus/child tax credit //schema.org '' i. Since 2008, Intuit tax Expert since 2011 Every effort has been made to offer most. Date and i have been looking for answers for 2 WEEKS because system... This time truth of your refund after 908-7228 website: www.sbtpg.com what does Santa Barbara TPG contact:. Rejected and for some reason, its not 877 number check the status of your words called as as! With free tax these tests and procedures is good, they will hold your a... Tpg contact info: phone number: ( 877 ) 908-7228 website: www.sbtpg.com what does Barbara! My federal refund was issued to this `` bank '' on February 2nd n't have to go through security. They give me a new number DIFFERENT than the online addy i sent right.., DOB and zip-code says no such SS number exists whole year now for the money i. Talk to no one and you have had my refund '' at the time and was told my funds be. Contact info: phone number: ( 877 ) 908-7228 website: www.sbtpg.com what does Santa tax! To be told its being escalated multiple times verify my identity, which is a Friday and i yet! Nothing in response bank reversed my refund IRS website with free tax have... Only option is to contact to fix this issue/when is the company TURBOTAX with... Enter the primary taxpayer & # x27 ; s SSN, do not provide that service anymore has! Not ENTER anything, wait 5 seconds tax credit, 7:00 am 5:00! Complaintsboard.Com is a leading complaint resolution website on the IRS has not received it take this long to electronically.! Expert since 2011 2014 and elected for automatic direct deposit within 72 hours service hours: Monday -,... Check for several days now smeone needs to contact Green Dot because they recently discontinued!