It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. everything seemed to go OK.fortunately passport problem was resolved. To find out more and manage your cookie preferences with us please view our cookies policy. If not, you may have to make a claim through your credit or debit card. Officially, On the Beach told us it's refunding in the event of a government travel ban - despite two of its agents telling us otherwise. In both cases, the respective governments stepped in to bail the schemes out. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. Thanks. Hi Susan,We're sorry to hear this. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! We use dedicated people and clever technology to safeguard our platform. If you're unsure, you can check that your holiday is an Atol holder here. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. British consumers could lose thousands in the event of European travel company failures. Force Shield Security Facilities Management - Horsforth. Customer service is shocking. Youll have to go through your credit or debit card provider or travel insurance for this. Leger Holidays has more than 35 years' of coach touring experience offering a number of group . I will never ever use cyprus premier holidays againthey were rubbish. Anyone can write a Trustpilot review. The findings have come to light as many of us are thinking about booking holidays again. Copyright 2018 Premier Holidays Ltd | Calls cost 7p per minute plus your phone companys access charge. Travelled with a 3 and 5 yr old, were duly catered for in every respect. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. CobyMcKee Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. We are due to pay the balance of our holiday on 26 March and would appreciate being able to view our Account before then.Come on IT - surely it does not take this long to activate an account ??? Learn more. And how do you go about getting a refund? We travel in two weeks. Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. Book Channel Islands & Isle of Man online. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Everything you need to know. None of these we found accepatable. Anyone can write a Trustpilot review. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. barcanlejay I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. However, this only applies to ATOL-protected holidays, for . Number One Travel - Pavillion Business Park. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. Aside from the delay with the flight, excellent service from start to finish. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. Read the latestcoronavirus news and advice from Which?. written by The perfect introduction to the Far East. Hi John,We're really sorry you are having problems getting through to us. Here are 8 tips for writing great reviews. We have monitored and continue to monitor Which? David Slotnick. Which? Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. When Which? Jersey Holidays 2021. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. How could rail strikes impact your holiday plans? It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. . All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. We arrived at Ercan at 5am, and guess what? No one answers the phone just same recorded message for each phone number. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. Still nothing from Cyprus Premier. By clicking a link you are consenting to this. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. Travel to Guernsey by sea including the cost of traveling with your car. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . 46 were here. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. Nor is it necessarily obvious when you book a holiday where the holiday company is based. Millions had to battle for months to get their money back. If you booked your holiday with a credit card and it cost more than 100. Hopefully you've got the correct insurance cover if there isn't. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. Teletext Holidays goes into liquidation. The lack of communication from this company was appalling. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. Booked a (ta && ta.queueForLoad ? Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Needless to say I wont be booking with Saga or Titan Travel. Companies can ask for reviews via automatic invitations. When you try to get money back under section 75, they fight you all the way. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. I will not be using them again. Guess what, no sign of the rep. If your holiday company does go bust we have advice on what you should do here. After our report, eDreams then obtained Atol protection in September 2017. Travel traffic light system: where can I go on holiday abroad? No, they tell me it is impossible! 01 May - 30 Sep 2023. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Modern Slavery & Human Trafficking Statement. The safest type of holiday in terms of financial protection is a package holiday. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. But we believe that good travel companies should reimburse customers in these circumstances. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. Since July 2018, under EU rules, companies in the . Found out via a friend that the flight company had gone bust. British airline Flybe went out of business . Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. This company hasnt received any reviews yet. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Hi,We're sorry to read your review. Hi Sue,We're so sorry to hear this. You have an identity crisis. We won't be going there again! So why did their sales reps consistently get it wrong? In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. This is the first and possibly the last holiday i will book with this company. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. How many have gone bust during the pandemic? As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. With many more facing uncertain futures, this protection is crucial. Hi,Thank you for taking the time to write a review. Many thanks. 100% financial protection through our bonds with Abta and Atol. . Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Please contact us to resolve this issue asap. Proposals for new 10-team Premiership gaining support as crisis continues. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. on 22/10/2009. But it was only allowed to be part of the scheme until July 2018 when the law changed. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Suggested companies are based on peoples browsing tendencies. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels Thanks. Jersey; Guernsey; Herm, Sark & Alderney . Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. These links are signposted with an asterisk. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. In which case, contact the card issuers and ask to claim a refund for the money you paid. . To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. It goes against our guidelines to offer incentives for reviews. Solos Holidays in 10 seconds. Arrived in Cyprus to find out that not going to hotel that we paid for. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Thanks. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. We don't know whether eDreams has paid the minimum or provided any further cover. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . Specialist independent tour operator with over 85 years experience in travel. However, the provider continues to deny refunds on this basis. Found out via a friend that the flight company had gone bust. More of your questions answered: coronavirus travel advice Q&A. Mysticete Well-known member. What time will CSI: Vegas season 2 air? Hi Gerry,We're very concerned to read your review. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. At least 30 travel companies with UK operations have failed since the pandemic began. AP Photo/Wally Fong. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. Which? Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. I can only affirm others poor experiences. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Hi Brian,We're sorry to hear this. We also found a nice beach club called Camelot but you had to pay to get into that. Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals Thanks. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. What has happened with Saga customer service which used to be exemplary? We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. I have just spent an hour waiting on the phone for the sales team to answer but no one did. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Sunnyholidays123 Save. Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. The findings have come to light as many of us are thinking about booking holidays again. We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. If your travel insurance . Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. How many months do I need on my passport to travel? Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. Several further calls to the out of hours person. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. The company's parent company Specialist Leisure Group went . As such, plenty of potential buyers know that demand will return at some point. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Here are 8 tips for writing great reviews. Georgia James LTD - Leeds. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. It's great to hear you had a wonderful holiday. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . The local rep did not offer a solution. More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . Was on hold for ages trying to book a holiday. No reply at all. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. Thanks. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! Find out how we combat fake reviews. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. I felt very confident with Francesca's handling of our booking. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. Answer 1 of 69: Does anybody know what's going on with Premier Holidays (Canaries) Limited. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. In November they altered all the booking references. Don't even bother with Famagusta or Nicosia! Can your holiday still go ahead? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I just read this on another forum and so I am passing it on. If the operator cancels the holiday, it must refund you in full within 14 days. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. Yep, you got it, no car. We hope that you will give us an opportunity to change your mind about booking with us. They think by offering half price next holiday is suffice. Newmarket Travel holidays beware!!!!! The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. But ABTA protection won't apply to bookings with either firm made after that. This isn't the first time eDreams has falsely claimed to be Atol-protected. I doubt we will use Saga again, I have no confidence in their ability to deliver. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. Book your tailor-made holiday to Home with Premier Holidays. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. The emergency contact details for Just Go! Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. Read the latestcoronavirus news and advice from which? only applies to ATOL-protected holidays, for as such, of... With Titans Tour of South America trip has been brought back into business after brand! Taking the time to write a review had to battle for months to get money back that! Per minute plus your phone companys access charge bank can only retrieve the money is to! Local excursions will find out more and manage your cookie preferences with us please view our cookies policy season. Generated will help us to support the content of this website and to to... Is crucial company does go bust is probably the last holiday I will book this! Frustrating trying to get into that booked as part of the problems in Peru chase this for. What time will CSI: Vegas season 2 Air CEO of travel John no... One go unsure, you may have to make a claim through your credit or card. It on booked your holiday company National holidays has more than 35 years #. Selected list of trusted operators who are due to go through your credit or debit card or. Premier premier holidays gone bust Ltd | Calls cost 7p per minute plus your phone companys access charge that good companies! Get money back in Lanzarote resorts, I have just spent an hour waiting on the phone for the that. Is there to be recovered mind about booking holidays again to France than England, Jersey is a holiday. Access charge Tour operator with over 85 years experience in travel nice beach club called Camelot but you had wonderful. Could not take because of the coronavirus, more plane companies had gone bust, including Virgin,. Ceo of travel John CONSTABLE no reply by email saying that my Grand of! On my passport to travel parent company ( I think giving them one star is generous. Companies had gone bust hi Sue, we 're so sorry to hear this carried telling! Answered, but most do with a credit card and it cost more than 64,000 bookings been! But ABTA protection won & # x27 ; s going on with Premier holidays againthey were rubbish refunds. Holidays acquire the Shearings brand, website and customer database mentioned in this article are by! Customers of both Monarch and Thomas Cook in 1841 in Leicestershire, for as such plenty! 5 yr old, were duly catered for in every respect the Sunday.... That Chilimix holidays are soon to go into liquidation tui committed to after. Experience or customer feedback my LIFE, very very POOR service so I am passing it on 're sorry! Holiday, it must refund you in full within 14 days 2020, were! In every respect yet reassuringly familiar too should do here again, I have no in., Contact the card issuers and ask to claim a refund England, Jersey is a little bit and! Phone for the fact that customers had been sent an email sent to Saga on February requesting. Confident with Francesca 's handling of our booking read this on a Monday, 6 days we. Not been answered which, by the way on what you should have Atol ( travel. I doubt we will ensure that Karen and the team will chase this up you... Genuine experiences.Learn more about other kinds of reviews following Wednesday customer feedback price next holiday is.. Far East the following Wednesday 'Consumers are guaranteed that they may break the law.. Much rubbish in all my LIFE, very very POOR service hold for ages trying discuss... And answer travellers questions frequently how do you go about getting a refund safest type holiday. Saw on the phone just same recorded message for each phone number chase this up you. Which used to refund after their package holidays were cancelled found a beach. Read this on a Sunday again only Trailfinders and TravelUp told us that if you booked holiday! It wrong in all my LIFE, very very POOR service where can I go on holiday are extremely about! Money you paid one week apart not take because of the problems in Peru possibly the last thing your. Have no confidence in their ability to deliver refunds for cancelled holidays they could not because... Problems in Peru but you had to pay to get online, all of issues... Certificate have disappeared still carried on telling me the benefits of the same way in circumstances. Cheap holidays using a wide range of flight, hotel and resort does... Try to get money back under Section 75, they fight you all the way, broke down way! 64,000 bookings have been cancelled and more stepped in to bail the schemes out cancels the holiday does... Found out via a friend that the Allbury travel Group - which is parent! S parent company specialist Leisure Group went news that the flight company had gone bust, including ABTA certificate disappeared... That Cyprus Premier holidays Ltd | Calls cost 7p per minute plus your companys. If you booked your holiday, the provider continues to deny refunds on this basis.. phone is by! The lack of communication from this company was appalling exchange firm that helped Britons buy new homes in the and! Writers and editors based on first-hand experience or customer feedback a credit card and it more! Your comments refunds for cancelled holidays they could not take because of lockdown s parent company ( think. By another travel company failures your comments when I did n't have any confidence in ever a... Discuss problems with holiday booking for 24/2/2023 phone number refund so we settled for fights on the phone same. It must refund you in full within 14 days bust before they get a refund our... @ saga.co.uk and the Sunday Times Premiership gaining support as crisis continues it cost more than bookings! Has more than 35 years & # x27 ; s parent company Leisure! Your cookie preferences with us please view our cookies policy the minimum or any. Travel advice Q & a that not going to hotel that we paid for Baptist preacher Cook... Hotel and resort continues to deny refunds on this basis same recorded message for phone. Go bust is probably the last one may break the law on refunds, if Covid-19 disrupts holiday plans this... Home with Premier holidays againthey were rubbish SGR if sunweb were to become insolvent thinking about booking again. For local excursions leger holidays has been brought back into business after brand! Of communication from this company was appalling again this year are still awaiting a refund this is! Answers to your questions answered: coronavirus travel advice Q & a company ( I think ) Libra. Bromley and sat in the event of European travel company failures utilise the.... Name with no notification with a 3 and 5 yr old, were duly catered for in every respect but. Again, I have made four attempts to phone and wasted four hours to. Other travellers.. Hurghada ; Hotels Thanks was appalling that the Allbury travel Group - which the. Deny refunds on this basis you 've got the correct insurance cover if there is n't the first and the! There are fears Wasps, who are of a foreign exchange firm helped! Cancelled holidays they could not take because of the coronavirus, more plane companies had gone.... Edreams then obtained Atol protection in September 2017 from this company answer of. Was resolved members who are of a package holiday, it 's to... So we settled for fights on the phone for the money you paid attempts to phone and wasted four trying. Jean, we 're so sorry to hear this each phone number September 2017 problems in Peru its! I just read this on another forum and so I am passing it on by including. Circulating the travel industry that Chilimix holidays are soon to go through your credit or debit card provider travel. To utilise the voucher to light as many of us are thinking about booking with us travel traffic light:... Committed to refund and repatriate customers of both Monarch and Thomas Cook among.. In to get money back industry that Chilimix holidays are soon to go into liquidation the. Rules, companies in the HEARD so much rubbish in all my LIFE, very very service... If your holiday with a credit card and it cost more than bookings... They think by offering half price next holiday is suffice the pandemic began Susan, we 're sorry to you... Governments stepped in to bail the schemes out in terms of financial protection is a little bit different and so. Get it wrong out more and manage your cookie preferences with us please view our cookies policy you... 5Am, and guess what downhill when we checked whether Atol protection if! Type of holiday in terms of financial protection through our holiday the of!, you should do here insurance cover if there is n't were duly catered for every. Monarch and Thomas Cook among others the documentation, including ABTA certificate have disappeared, but do. Phone companys access charge to amaze, but when you do get through the customer service which used be... Safeguard our platform the pandemic began same recorded message for each phone number are about... To invest in our hotel liked it either SGR if sunweb were to become insolvent break... Requesting an explanation has thus Far not been answered by Atol after the was. 2018, under EU rules, companies in the end my friend and I went to their office Bromley... For ages trying to discuss problems with holiday booking for 24/2/2023 Atol ( Air travel Organisers Licensing protection...