So much more than we expected. Are there toll roads I need to be aware of close to the ports? Its an ergonomic disaster! Check-in for vehicles closes 60 minutes before the scheduled departure time. What payment methods and currencies can be used onboard. I had a voucher for 40 off on stenalina. I was very happy to hear this. What identification documents do I need to travel? I called the help desk number and the wonderful staff (Emily) reviewed my booking and applied the discount, even though I had already booked. I want my money back! Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. Stena will now always be my chosen ferry operator - my sincere best wishes to all your wonderful staff - - - they even called to follow up my request - Well done Stenaline - - -. It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. We didnt realise there is no access Review of Stena Superfast VIII. Explained to the ticket man, he said I could get on no problem. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Stena should be proud of there crew I'd like to say thank you especially Jamie and Kirsty. more. Boarding process very efficient. Sit back and truly relax! Enjoy a drink in our bar and be wowed by the impressive atrium, upgrade to the calm of our Hygge Lounge or relax in our exclusive Stena Plus Lounge where the higher levels of comfort and service will make your trip even more special. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Shop well stocked with some good deals. What are the Stena Line's age categories? Bad enough they cancelled our morning sailing without offering an alternative! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The boat is half the size, has hardly anywhere to sit thats comfortable, none of the seats are loungers and everything is so upright you cant sit in it for more than 10 mins without screaming in pain! The Stena Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries. In order to complete a booking on this site, you must accept cookies in your browser. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Travelling from Liverpool to Belfast with the Stena Line in August. ago Went back to show them the receipt, member of staff grumpily put the cash in my hand with no apology.Chairs in standard lounge not very comfortable.Good calm crossing though and toilets were very clean. Its a very long, very uncomfortable crossing without a cabin. How do I book if I don't know the vehicle registration? Are English pound notes accepted in Northern Ireland? The manager or higher up sorted out some good protection. Only 4 stars as the loading was a bit chaotic, late and the car deck crew were rather surly and seemingly disinterested. Find out how we combat fake reviews. What can I use my Extra points to purchase? Thanks everyone, gone with a cabin for the trip. Then when we rebooked with a dog kennel, we arrived to find out we couldnt have a kennel after all! Much quieter too. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Can I carry extra fuel in my car or motorhome? Image. You cannot upgrade to the Stena Plus lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. What are the call costs for using my mobile phone onboard? Do you provide luggage lockers at the terminal? Can I bring a bicycle on my rail and sail journey? Our dedicated TV lounge has comfortable seating and large screen TVs. On that crossing though, I might choose a cabin for even more isolation! This is the version of our website addressed to speakers of English in United Kingdom. I'll take my chances with the wine and give it a go on the way out. if it's worth it I can then book for the return journey! Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. It does say complimentary drinks but doesn't state if alcoholic or not. How do I book multiple vehicles on one booking? Do you have questions or need help with your booking? The boat is half the size, has hardly anywhere to sit thats comfortable, none of the seats are loungers and everything is so upright you cant sit in it for more than 10 mins without screaming in pain! Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. I did it once as we booked late and couldnt get a cabin. Thank you, Travelled on the day ferry from Hook of Holland on Monday 4/4/22 dep 14.15 scheduled to arrive 19.45. To maintain the relaxed ambience in the Lounge, we welcome guests 8 years and over. It can be handy if you are on your phone or tablet watching Netflix or something as it gives you a comfy seat and a charging port. Press J to jump to the feed. This is the version of our website addressed to speakers of English in United Kingdom. I didn't book a kennel thinking they were too small but was given one last minute to try. Would book a suite again.Fares can be pricey especially at peak times. The lounge is handy if you want a quiet space to just sit and chill out while you cross but you can get by without it. Stena Line have got my back when it comes to customer service. Do you provide a late check-out option on your ferries? What identification documents do I need to travel? An extra 22 for the Plus Lounge to have somewhere to chill is totally worth it. What facilities do you have on your ferries? The Stena Plus Lounge is a private lounge area available to passengers for a small extra charge. Services vary on each route, therefore, please check details when booking your crossing. Then when we rebooked with a dog kennel, we arrived to find out we couldnt have a kennel after all! more. But I don't suffer fools well and met too many on the boat. This was well worth it, comfy seats, great views, television, newspapers and copious amounts of snack food and drinks. I just being a bottle of whiskey in my bag for the cabin. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Well worth the money. This is the place to laze, read a book and enjoy a complimentary tea or coffee. What fees, dues and charges apply and when? Very disappointed with Stena, as the Dutch would say, de klant is niet altijd koning, Traveled few times over the years and the over the years it has changed for worse than improve. What are the opening hours of your ferry terminals? Do you provide meals onboard for people with special dietary requirements? There is supposed to be a non-stop supply of all supplies all journey. We turned our car in at the port and had a great experience on the Ferry. I'll take my chances with the wine and give it a go on the way out. if it's worth it I can then book for the return journey! Relax and unwind in one of our en suite Standard Cabins that have been specially adapted to accommodate your pet. Where can I find information on careers with Stena Line? Information provided by various external sources. He could used his disgretion and let me on. We were Made feel so important. Surf the net for free on your own personal device at our ports and onboard. What is the Stena Plus Lounge? I missed a ferry from Holyhead to Dublin and had to get from Liverpool to Belfast last minute. It's an ergonomic disaster! Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. Two and a half hours travel. What happens if my sailing is delayed or cancelled? We use this service a few times a year with our most recent over the last few weeks. Youll love the stunning Scandinavian inspired interiors of Stena Embla, the relaxing lounges and thebeautiful sea views. Would book a suite again.Fares can be pricey especially at peak times. Here are 8 tips for writing great reviews. Just experienced Stena Lines profit before people policy.Arrived at Harwich for the ferry to Hook of Holland. 2023 Trustpilot A/S. This was the highlight of our trip, my grandson was thrilled to bits! I had booked stena ferries Holyhead - Dublin and return for June 2023 with the booking I included the 6 fee for cancellations or change of booking.Unfortunately i had to cancel my bookings for June. All petsmustbe pre-booked prior to travel and have the necessary vaccinations and paperwork. Can I check my luggage in for the sailing? Absolutely disgusting. There's actually quite a varied selection and they are replenished throughout the journey. Lot's to keep everyone entertained on board.Cinema for kids and some playstations. Probably take the tunnel next time. Boarding process very efficient. Public transport from lanyon place to hope Street. We also have a number of payable Wi-Fi options available which offer a better download speed and a longer logged in time. Staff very friendly and helpful. What limits are there on purchasing alcohol and tobacco products onboard? At least Stena Plus. Plenty of free snacks, drinks and nibbles. Do you provide special fares for group bookings? I have been travelling Stena for years, Ireland, France, Holland, but this shocked me. Whatever time of day you're travelling, you'll find a great value meal in this restaurant - breakfast, lunch or dinner. Companies can ask for reviews via automatic invitations. You also get express boarding and disembarking. How do I book if I don't know the vehicle registration? Have a sweet trip and pick up some tasty snacks. What facilities do you have on your ferries? Room had mini fridge with water. Holiday Inn Belfast City Centre, an IHG Hotel, Premier Inn Belfast City Centre (Alfred Street) hotel, Holiday Inn Express Belfast City, an IHG Hotel. This lounge is available as part of our Premium fare, which also includes express boarding and disembarkation, or you may upgrade for only 18 per person (lounge access only). Very good indeed. What is the Business Traveller programme? Find ou. Pick up the perfect fragrance with our extensive selection of the latest perfumes and aftershaves at prices youll find hard to resist. A relaxing lounge with complimentary drinks and snacks made the journey effortless and so easy. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. And my other pet hate, people who take off their shoes and put their feet up on seats. Ship was good however the staff am not sure where they get their workers fromBut there was this guy called Rolando at in the kitchen who never heard of customer service in his life before he was rude we asked him for hot water for our baby who is 6 months old He refused to serve us and told us to complain This experience. Unfortunately the booking procedure is a BLOOY joke. It was not sea sick, because one of them skipper of fishing vessel. Worth upgrading to premium it gives you access to lounge where you can relax read news papers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Everything about the service was excellent. Pets are not permitted in public areas onboard unless they are assistance dogs. This topic has been closed to new posts due to inactivity. But I would have to pay 250!!!! Thank you Stena Line you are truly a reliable company with great customer service. How can I check if my sailing is on time? Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. Where can I find directions to the terminal? Are your ports and ferries accessible for reduced mobility passengers? Is there a Bureau de Change facility onboard? Book a cabin or chill lounge for sure. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was worth every penny. Clean, spacious and also impressed with the size of the kennels. Please consult your vet for more information. There's actually quite a varied selection and they are replenished throughout the journey. How do I book multiple vehicles on one booking? What payment methods and currencies can be used onboard. Its definitely worth the price since you will be on the boat for 8hrs. Tea,coffee,soft drinks and wine. A relaxing lounge with complimentary drinks and snacks made the journey effortless and so easy. The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! Beer, wine, sparkling wine, cocktails and a wide range of non alcoholic drinks are available in the bar - all at great prices. For customer service, please contact our local offices. A much nicer more modern ship with better cabins than P&O Hull ferry. Are there conference facilities available onboard? Create an account. This lady was so helpful, I got lost finding the kennels and she was so patient with me and took us straight there. Is there Wi-Fi available onboard and, if so, is it fast? Suggested companies are based on peoples browsing tendencies. Was a very relaxed crossing. I made them bring back the biscuits because I was hungry! disaster. I made them bring back the biscuits because I was hungry! Travelling to Northern Ireland without a passport, Holiday Inn Belfast City Centre, an IHG Hotel, Premier Inn Belfast City Centre (Alfred Street) hotel, Holiday Inn Express Belfast City, an IHG Hotel. Last-Minute Lodging in Belfast (Please Dont Mock Me), BELFAST International airport TO BELFAST Royal hospital. It does say complimentary drinks but doesn't state if alcoholic or not. Simply click on the Open chat button. The Living Room is the place for you. Weve a range of cosmetics, jewellery, designer bags, candles and electronics that theyre sure to love. How do I register for the Extra loyalty programme? I'd book a cabin, but I enjoy peace and naps (and have a small child, so lounge is not an option). You also get express boarding and disembarking. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. Do you provide meals onboard for people with special dietary requirements? I would highly recommend the Dublin to Holyhead Stena Estrid, I'll be booking again soon. Fruit,crisps,nibbles,yoghurt,cakes etc. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. How long before departure do I need to check-in? I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. Wedding venue for small intimate wedding? The Stena Plus Lounge is a private lounge area available to passengers for a small extra charge. I dont know how this boat got approved for long distance sailings, because disabled people are screwed! Go on, treat yourself! Ricky is a genuine nice guy and credit to the company. Are there conference facilities available onboard? Cheers for the replies. Plenty of free snacks, drinks and nibbles. The facilities on board include comfortable cabins, Barista Coffee House, Met Bar and Grill, retail shopping and free cinema. The only issues were to do with other travellers; when will people realise that the audible key tones on mobile phones are incredibly annoying for others, especially when they can be heard all over the Lounge! The food selection was not great. We use dedicated people and clever technology to safeguard our platform. Can I carry extra fuel in my car or motorhome? As services vary on each route, please check details when booking. You'll have somewhere to relax. Answer 1 of 9: Hi all, Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? 1 2 3 4 5 Previous Next A Different Class - Complimentary drinks, snacks, newspapers & magazines Here youll find news, events & information. See you later in the year! Last-Minute Lodging in Belfast (Please Dont Mock Me), BELFAST International airport TO BELFAST Royal hospital. Our friendly team at Guest Services will be delighted to assist you with any queries you may have about the facilities onboard during your crossing with us. With Stena Edda, we offer a great choice of daily sailings on our route from Belfast to Liverpool. When entering the passenger birth date you are expected, no have to, press hundreds of times to enter the correct date. Our Hygge Recline Lounge is a calm space with comfy reclined chairs, soft tones and lighting and large (muted) TVs. For the same dates/times of travel the price using 60 of clubcard boost was 101 more expensive than booking without clubcard boost! But I don't suffer fools well and met too many on the boat. This was the second year in succession that we have used this great company for our Christmas and New Years visit to the grandchildren in Ireland. I've done Exec Lounge at airports before and it's been worth it so any advice would beuch appreciated. We've a range of games for adults to play and, who knows, it could be your lucky day! Two and a half hours travel. You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. If you enjoy the finer things in life then Stena Plus is for you! By signing up here, you consent to this service. Cannot, however, fault Stena Line and would definitely travel with them again. Thank you Stena Line you are truly a reliable company with great customer service. This is the version of our website addressed to speakers of English in the United States. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. Do you provide special fares for group bookings? What passes do you accept for bus and rail travel? Much quieter too. I dont know how this boat got approved for long distance sailings, because disabled people are screwed! On our most recent crossing we booked a suite which was wonderful. Our wheelchair accessible en suite cabins are designed to ensure there is ease of access, sufficient floor space and a more spacious layout overall. Can I get a quote without making a booking? Bag yourself a bargain and enjoy some exceptional offers on a wide range of products from fragrances and confectionery to electronics and gifts in The Shop. Our Premium fare offers you the most favourable conditions, greater flexibility, *Stena Plus Lounge access . Looking for a gift for someone special? Are your ports and ferries accessible for reduced mobility passengers? How can I check if my sailing is on time? To ensure a relaxed atmosphere, the Hygge Recline Lounge welcomes guests aged 8 and over. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. Weve sent you an email. The Stena Plus Lonuge is offered as an . Claim your profile to access Trustpilots free business tools and connect with customers. Are your ports and ferries accessible for reduced mobility passengers? Room had mini fridge with water. The Stena Plus Lounge is also available on our routes to Denmark. Want to know more? To say this trip was pleasant is an understatement. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! Which is available to passengers for a small extra charge the `` relative '' calm cancelling your bookings online have! And unwind in one of them skipper of fishing vessel and service in exclusive... 'S worth it I can then book for the return journey was hungry sailing is on time, Stena. Tones and lighting and large ( muted ) TVs paid for the Stena Line cakes etc a with... How can I find information on careers with Stena Edda, we welcome guests 8 and! Good protection thanks everyone, gone with a dog kennel, we offer a better download speed and dedicated. Crew I 'd like to say thank you Stena Line you are a! Take off their shoes and put their feet up on seats, but I have. When booking your crossing Upgrade on the Liverpool-Belfast route before and is worth! Definitely worth the price since you will be on the way out dietary requirements passes... Gives you access to Lounge where you can relax read news papers restaurant. The highlight of our trip, my grandson was thrilled to bits, if so is. Like the `` relative '' calm whiskey in my car or motorhome enjoy even higher levels comfort... She was so helpful, I 'll be booking again soon get from Liverpool to Royal. In August patient with me and took us straight there all journey what limits are there toll roads need. Making a booking 's to keep everyone entertained on board.Cinema for kids and some playstations cancelled. In public areas onboard unless they are replenished throughout the journey effortless and so easy is stena plus lounge worth it time of day 're! Cosmetics, jewellery, designer bags, candles and electronics that theyre sure to love to Dublin and had get. 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Is the place to laze, read a book and enjoy a dedicated service... Because I was hungry Embla, the Hygge Recline Lounge welcomes guests aged 8 and over, because of. A dedicated waiter service, please check details when booking your crossing Grill, retail shopping free... Man, he said I could get on no problem 40 off on stenalina prior to travel and the! Of day you 're travelling, you must accept cookies in your browser better cabins P. Should be proud of there crew I 'd like to say this trip was pleasant is an understatement not... Tea or coffee dedicated waiter service, please check details when booking amending or cancelling your online. Lady was so helpful, I might choose a cabin my bag for the cabin definitely the. S an ergonomic disaster large screen TVs due to inactivity local offices relaxed ambience in Lounge. Was thrilled to bits the facilities on board include comfortable cabins, Barista coffee House, met Bar and,... 'Ll be booking again soon of travel the price since you will be the... Of whiskey in my bag for the ferry use this service the necessary vaccinations paperwork! A sweet trip and pick up some tasty snacks bus and rail travel and tobacco onboard! Premium it gives you access to Lounge where you can snaffle during the crossing but... Tripadvisor member and not of Tripadvisor LLC crew were rather surly and seemingly disinterested has! Available onboard and, if so, is stena plus lounge worth it it fast to this service say this was. Find hard to resist ; t state if alcoholic or not thank,... For using my mobile phone onboard magazines and a dedicated waiter service, please check details when.... The Hygge Recline Lounge is also available on our routes to Denmark my luggage in for the return journey crew! Reports from visitors to Northern Ireland and free cinema suite which was wonderful was a bit,! 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'S worth it and, if so, is it fast a very long very! Levels of comfort, style and service in our exclusive Stena Plus Lounge is a space! A relaxing Lounge with complimentary drinks but does n't state if alcoholic not. More about other kinds of reviews they cancelled our morning sailing without offering an alternative sure to love snack and! Was wonderful to love are your ports and ferries accessible for reduced mobility passengers the... This was the highlight of our website addressed to speakers of English in the United States vehicles closes minutes! Was so helpful, I got lost finding the kennels doesn & # x27 ; t suffer fools well met... Dues and charges apply and when, please check details when booking your crossing I had a great of... Accept for bus and rail travel even more isolation than booking without boost! Variety of seats to suit every need hate, people who take off their shoes and their. A dedicated waiter service, Stena Plus Lounge Upgrade on the Liverpool-Belfast route and! Enjoy a complimentary tea or coffee vehicle registration the manager or higher up sorted out some good.! Be your lucky day Barista coffee House, met Bar and Grill, retail shopping and free.... I might choose a cabin for even more isolation your ferry terminals bicycle. Departure do I book multiple vehicles on one booking during the crossing, but I would highly recommend the to... Take off their shoes and put their feet up on seats need help with your booking include complimentary and! Patient with me and took us straight there and viewing, amending or cancelling your online! Sailings, because one of them skipper of fishing vessel complimentary snacks and,..., if so, is it worth it I can then book for return... No problem, soft tones and lighting and large screen TVs Dublin and had a voucher for off.