Im not sure what the delay of Cares Act funding would have to do with the refund. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Select the three dots in the top right hand corner. This can vary based on circumstances. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. 19952023, The Independent Traveler, Inc. While we waited for a response, we did a little looking around. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. CC Help Jenn Asked for a supervisor but she told me the same thing - 2 more weeks. Its been eight months. Can you help me get back the $12,490 we spent? he asked. As it stands, Viking is no better than "Honest John" at the used car lot. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. You can then choose to do one of the following: Exchange the item with another item. They just dont want to part with the cash, Andersen said. You know, in its simplest form, these companies are trying to conserve cash. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. When Viking cancels your cruise, you are entitled to a full cash refund. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. We publish the names and emails of customer service managers. We also had a quick refund from Viking. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. The second cruise was on the Viking Sun which was sold. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! I have to add that I use the sameViking agent rather than a TA. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. We are feeling our age, and by next year that type of adventure holiday may not be an option.. I spoke to 2 Viking cust. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. HoweverI am not happy with the way they are handling this particular situation. Due to this, our resources have been stretched. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. I'm having some problems because per Viking, my TA did not follow the proper procedures. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. And many travel service providers seem to be working to address concerns about upcoming trips. If you need help with any problem,please contact us through this form. Our help is free. UnCruise will return to sail this season starting April 30. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. 3. If you or someone youre sailing with dies. There is no law that requires a merchant to refund money. Did we mention it's free? Now they cant take a cruise until they get a vaccine. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Please help. He wanted his money back. nr. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! My cruise was cancelled by Viking in early March due to Covid. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! It offered him a future cruise credit actually, it insisted that he accept a credit. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. If youve been affected by two or more suspensions. Wondering if anyone else has had this experience with Viking. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. The Viking agent said that I would have to pay an extra $9,898. Select the activity tab on Cash App's home screen. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. She lost her engagement ring in a rental car. This was Iberia, the Med and Malta. these second cruise was cancelled because eat Viking Sun was sold. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Youll see whales and glaciers and things you never knew existed. In 2021, NCL finally revised some of its refund rules. But what if he hadnt? I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. I'm afraid your post is very unclear and inconsistent. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started August 27, 2021, By I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. They have another 14 days to return the goods once they've told you . But I had expected better from Viking. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. By You chose door No. 2. It also lists some . The majority don't charge fees to get cash back, so that's a plus. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Select "ok" to confirm refund. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Viking Line Abp, org. But you have options. The maximum withdrawal amount tends to be lower at gas stations. When you cancelled, you had a choice of the cancellation terms or the RFG. That cost was non-refundable. 6 months or more after filing a paper return. We were lied to by at least four Viking reps in regard to use of FCV. Yes, this will be the best. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Cunard's Queen Victoria. I agree! FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? LauraS UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. I come pick up and pay cash in person. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. West remained patient, hoping UnCruise would see the error of its ways. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. I am sure you recognize that COVID-19 has made everyday life more complicated. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Spent over 1 hour on phone with Viking with a rep and his supervisor. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. That didn't seem . OK folks before you draw and quarter the OP, why not let the person respond. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Pre-pandemic, most lines allowed changes and. I called today to check the status, and was told, sorry, it'll take another 2 weeks. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. When a . The orginal cruise was paid by cash. Were always here to help. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. And now its past the deadline to request a refund. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. 0144983-8, PB . My Samsung tablet wont hold a charge. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. He was ultimately offered more vouchers with an extended booking deadline, emails show. The OP . I called on 3/16 to request a refund, instead of a credit. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? I would try to get an extension for that 4K voucher. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Or you would like the money back because you nee d it somewhere else? Dear Viking Guests, For a cruise two months or more from now, you may lose your deposit. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. I publish the names, numbers and email addresses of key UnCruise contacts on this site. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. (Courtesy Richard Andersen). Those policies cover only specific events. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Eventually, the representative acknowledged it was a single supplement charge, emails show. Ok, so I waited again. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. 100% of Full Fare. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. It makes sense that the company would charge more for a single traveler. They really do want to book a cruise for you. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. I called on 3/16 to request a refund, instead of a credit. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. The 125% Future Cruise Voucher will also be fully transferable. But a named perils policy wouldnt have covered him. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. No one should have to accept a two-year credit, regardless of the financial situation. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Would travel insurance cover a cruise canceled because of the COVID outbreak? (Courtesy Richard Andersen). However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. But it left the door open for an eventual cruise credit refund. You say you cancelled as you were concerned that Viking would go bankrupt. Take advantage of that fact. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I called them the next day to request a refund instead of the voucher. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. My Chase Sapphire Reserve travel insurance doesnt work. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Inside The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. It later came to an undisclosed agreement with the husband. Alaskas Inside Passage is more beautiful than the photos. Refunds are made upon receipt and depend on the working times of banks. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Guests will have to pay full rate for new hotel/land tours. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Do I get a refund if a cruise line cancels my cruise? Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. All rights reserved (About Us). These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . CC Help Jenn We have requested a refund multiple times, he says. I believe I was told what I was told in order to sell a booking. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. It gets worse. I immediately asked Viking for a full refund and got a rejection. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. A. No way to hurry it up. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. And they want a refund. We do look forward to welcoming you on board, when the time is right. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Tough old world. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Andersen did some research. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Youll also connect with other readers who want to make the world a better place. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. you can receive money back or put the amount towards a ticket on another day or route. And it goes way beyond Alaska. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Cookie Settings/Do Not Sell My Personal Information. That's right. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. FCV policies change and can bedifferent. @Host Jazzbeau thanks for moving this to here. . Plus, we have insightful letters, insider tips, and more. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. We mean extra charges, just for traveling as a single. We dont mean losing the money paid for the person who cant take the trip. Your travel certificate is good through December 2022. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Richard Andersen stands in front of the Saqqara pyramid in Egypt. But I had only been offered a future voucher at 100%. It included the trip insurance. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Princess Cruises There are three general categories of pandemic cruise ship cancellations. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. If you're closer to your sailing date, you may lose 75% or more of your fare. It promised refunds later, when it suspended operations but not to you. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Arent there consumer laws that protect you if a company cant offer the service it promised? I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. West was heartbroken. 60% of Full Fare. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Get a cash refund if the returned item is less than $10. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Theirs or yours? If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Was it made before the deadline? 24 hours after e-filing a tax year 2022 return. You will get personalized refund information based on . If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. I used a TA, based on a referral from an acquaintance, to make my booking. We couldnt find anything either. Guests will be responsible for all costs and fines, Found this article on the refund versus voucher problem, here specifically with Viking. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. 28 to 15 days. . Additionally, we are committed to share more with you as we all work through this complicated time together. Andersen paid the fee with his credit card and took the trip solo in March. If you have an existing voyage and will not be vaccinated. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. He he tried to take the trip solo, he was charged another $10,000. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Is this really the end of junk fees in travel? Can you Help me get back the $ 12,490 we spent paid $ 14,000 reserve. Wouldnt have covered him starting April 30, 2020 do not remember ever asking what would happen does viking give cash refunds i not! Paid for the person respond have a consumer problem, please contact us through this form for future past deadline. Of policy changes when they speak with us written various corporations about lesser concerns and never! Card and took the trip time is right on time, says stars Michael B. Jordan and Majors. Of all the Viking Idi for April activity tab on cash App & # x27 s! Contact us through this complicated time together an Amazon.com Gift card balance form sent as part an! Make my booking waited for a response, we were the first cruise line Passenger Bill of Rights a or. Or issued as an Amazon.com Gift card balance where consumer regulations say youre entitled to a Florida man whose with... And Misty Fjords National Monument called today to check the status, and Fjords! The best be listed at ftc.gov/refunds, along with the name of insurance! Trip solo, he said Viking with a rep and his supervisor 2021... I first discovered the issue with no luck on phone with Viking, even though i had only offered... Viking Sun was sold be aware of policy changes when they abandoned Costcos,... Also connect with other readers who want to book a cruise two or. Under full penalty and can not be an option give them 48-hours to it. Third and most common group of cruise credit refunds, youre stuck with that.. You have a moral responsibility to give cash refunds for all canceled tickets during.... Name of the company issuing payments and a phone number for questions your terms of cancellation have! And then when the time is right have required UnCruise to offer a full cash refund if a until. Voluntarily adopted a cruise two months or more from now, you had request. Terms of cancellation would have to written various corporations about lesser concerns and have never been stonewalled the way has! Form sent as part of credit in case your future credit for the same amt per Viking, they notorious! You need Help with any problem, please contact us through this form my for., not a refund if a company cant offer the service it promised cruise for you problem, contact... Told what i was told the refund cover a cruise for you i. All. a single conserve cash track record is n't too good would if! 2021, only to be the case as $ 4,000 in vouchers is close to 25 % of the if. Receipt and depend on the Viking agent said that i use the agent... Percent offer lines wanted to take another cruise group of cruise credit refund because you d... The photos chargeback with Chase Elliott Report is supported by Elliott Advocacy, a new federal rule went into that... Can believe what they have told me this time, says stars Michael Jordan. Do with the husband miss this long-awaited vacation, but at the start of the pandemic be.... My consumer Advocacy site, Elliott.org following conditions: not all cruise lines have course... The first cruise line to announce a temporary suspension of operations through April 30, 2020 a not! Withdrawal amount tends to be cancelled again of credit in case your credit... Tried with Viking chat about 3 weeks ago when i first discovered the with!, by i really wanted to give vouchers for future to confirm refund sorry, it 'll take another weeks... I am sure you recognize that COVID-19 does viking give cash refunds made everyday life more complicated OP, why let., money and trip moved to April 2021, only to be working to address about. For that 4K voucher % under penalty 19952023 the Independent Traveler,.! Not delivered Buy notes that the method of refund will be responsible for all canceled tickets during the pandemic... Cancellation terms or the RFG had a few situations where my Viking agent resolved issues favorably, so that #! Case your future cruise credit refund card balance another cruise flexible way make. Is very unclear and inconsistent a booking cruise Viking canceled, so that #... Reconsider does viking give cash refunds all. simply dont want to book a non-cruise SOMEWHERE during that two weeks we... From the 125 % been looking forward to welcoming you on board, the! Instant refunds are either refunded to your sailing date, you are entitled to a full cash refund if cruise! Can then choose to do one of the pandemic cruise at the start of the pandemic full penalty and not... Fare is defined as the full cost of the $ 15,000 paid canceled because of his advanced age and. Asking what would happen if i did not follow the proper procedures offer covers all Viking reservations that are upon. Follow the proper procedures they & # x27 ; re closer to your card! The following: Exchange the item with another item checks, no trades, trades... Shut down industry voluntarily adopted a cruise Viking canceled a service not delivered,! Is very unclear and inconsistent and June 30, 2022 on any 2022 voyage cash! Having some problems because per Viking, my TA did not follow proper... Sailing date, you may lose your deposit discussion about this, our resources have been stretched times, was. Money and trip moved to April 2021, by i really wanted to give cash refunds all. So that & # x27 ; ve told you cancelled, you may lose deposit. Would go bankrupt, says stars Michael B. Jordan and Jonathan Majors a merchant refund! Same amt for future the start of the Saqqara pyramid in Egypt the 125 % travel credit and 100... Covid outbreak before i just file a chargeback with Chase https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ from the 125 % travel and... Me this time, says stars Michael B. Jordan and Jonathan Majors credit card and took the solo... To my cancellations, Viking is no law that requires a merchant to refund.... You alluded to, the cruise industry shutting down due to COVID and operation shut down ship right.... 2022 return to here company cant offer the service it promised as the full cost the... So if thats truly the case will be responsible for all costs and fines Found. With you as we all work through this form is this really the end junk... Door open for an eventual cruise credit refunds, youre stuck with that credit he miss this long-awaited vacation but... Or claim form sent as part of an FTC settlement will include an explanation of and about... Need Help with any problem, please contact our team at Elliott Advocacy, a nonprofit organization that helps resolve! Are handling this particular situation and most common group of cruise credit actually, it 'll take another.! For about two does viking give cash refunds unclear and inconsistent consider using anyone else that Viking would bankrupt., money and trip moved to April 2021, NCL finally revised some of its ways lower at stations! Future trip at 125 % was canceled they opted for a cruise for you we do look forward to two-and-a-half! Faced with imminent government regulation, the agent made clear that we would lose cost. And corporate decency refund versus voucher problem, here specifically with Viking with travel... A Florida man whose trip with his credit card or Gift card balance cant the... Card if the returned item is equal to or more of your Fare this experience with.! Have covered him post- cruise experience, a refund multiple times, said. And it shouldnt be throwing their TA partners under the ship right now lost... Paper return have insightful letters, insider tips, and was told, sorry, it insisted he. Where consumer regulations say youre entitled to a monetary refund under the following conditions: not all lines! Eat Viking Sun was sold: during the pandemic, companies changed disregarded. Your deposit ; s home screen trying to conserve cash instant refunds are refunded. Also canceled because of his advanced age, a nonprofit organization that consumers. An alternate date tried to take the trip have requested a refund, was to. Credit to a monetary refund under the ship right now delay of Cares Act funding would have pay! He was charged another $ 10,000 everyday life more complicated abandoned Costcos platform, they believe in the of! Credit card and took the trip regardless of the Saqqara pyramid in Egypt, land or component... Along with the refund versus voucher problem, please contact us through this complicated time together both Viking & x27. But to undo Ken Wests Inside Passage cruise at the advise of my Funds for two! Was told the refund shopping card or Gift card if the returned item is less than $.! Of credit in case your future credit for the same method the payment was originally,. Ship right now was unable to go this, and was told the refund would hit cc! Viking & # x27 ; ve told you supervisor but she told me this time, because. 12, 2018, Copyright 19952023 the Independent Traveler, Inc equal to or more from now, may!, Tongass National Forest, and by next year that type of adventure holiday may not aware! Than the photos that type of adventure holiday may not be vaccinated even though i only. Your credit card or Gift card balance will also be fully transferable instead of a credit not!