When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If you have the PDF file, you can relist them and upload the tickets. Find or create the event you selling the tickets for. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. After the switch, you will enter the email address you use to access the community in order to reset your password. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). MLB is partnered up with Stubhubs and is fully integrated with them. We are changing the way you register and sign-in to the StubHub Community. Did you just list the tickets? We are changing the way you register and sign-in to the StubHub Community. As long as you claimed the tickets in your App, you'll be good to go. StubHub is the OG of ticket resale. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". I read that uninstalling and installing the app could help, but it does not. Thanks! On stub hub, I got screwed. Thanks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anyone know what to do? If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . We are changing the way you register and sign-in to the StubHub Community. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Did you find it helpful? Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Use of this website signifies your agreement to our. Which unfortunately means replacements are sometimes not possible. Stubhub doesn't guarantee anything. doesn't leave me any wiggle room If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? After the switch, you will enter the email address you use to access the community in order to reset your password. Danielle is the author of this solution article. Also, the pandemic broke their back and their customer service is almost non-existent. You will enter your community username and new password and done! However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Make sure you signed in with the right account. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. When you go through the checkout process, it turns out that there are extra fees attached to the deal. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. In most cases, tickets arent issued until 24 hours before the event. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. on tickets issued to original buyers. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Select the game to which you want to buy tickets. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Kasper is not the only fan who. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Sometimes season ticket holders for the venue have access. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub has had some serious software glitches the past few months. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Danielle is the author of this solution article. [deleted] 4 yr. ago Are you within 48 hrs of the event? There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. After the switch, you will enter the email address you use to access the community in order to reset your password. Yes Check both the 'Open' and 'Completed' tabs to see if your tickets sold. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. All you need to do is keep an eye on them and the QR code will show up here soon. If you buy you are covered by Stubhub fan promise. A place to discuss and share all matters concerning singer, Lana Del Rey. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. You might have to create an account. List the details of the ticket. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Id guess brokers who have confidence theyll get tickets. In order to sell tickets on StubHub, you need to: Create a StubHub account. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press J to jump to the feed. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Sorry we couldn't be helpful. Their customer service number is 866-788-2482. Create an account to follow your favorite communities and start taking part in conversations. This timeframe can range from 24, 48, or even 72 hours. All Rights Reserved. Don't show them on your phone. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Yes I bought tickets to tonight's MLB All Star game a few days ago. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. No. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Press question mark to learn the rest of the keyboard shortcuts. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. All Rights Reserved. It's the real deal Buying tickets on StubHub guarantees you a. In most cases, tickets aren't issued until 24 hours before the event. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. I'm not sure what I need to do if I can't pay it by the court date. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Did you find it helpful? Thanks. Sometimes season ticket holders for the venue have access. Will my seats be side by side? Please try again." (Game is day after tomorrow). When you purchased your tickets, you should have received an email confirming you purchase. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Sorry we couldn't be helpful. No. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. The account credit can be used for any regular season game during the 2022 season". You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Prices are set by sellers and may be above face value. How do I determine the seat numbers for a ticket listing? Sellers also receive some benefits from this FanProtect Guarantee. Is this normal? If you have replacement tickets to offer, list the ones you have. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Hey @Ckwade123. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When you purchased your tickets, you should have received an email confirming you purchase. Press question mark to learn the rest of the keyboard shortcuts. Some teams, venues, or artists put delivery delays. Do I need to print these tickets? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I am having the same issue. Re: selling tickets that arent available yet. Customer service all the way to your seat, 2000-2022 StubHub. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. We'll pay you through your payment method if your tickets sell. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Help us improve this article with your feedback. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. After the switch, you will enter the email address you use to access the community in order to reset your password. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Not getting your tickets until the day of the event has become more common with venues. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. We are changing the way you register and sign-in to the StubHub Community. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. What are "Email Delivery" and "Instant Download" tickets? All Rights Reserved. Select the date of the event and the type of ticket you're selling. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. selling tickets that arent available yet. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Print. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Thanks for any help. If you can't deliver the tickets you sold on StubHub, you need to tell us. All Rights Reserved. If not, tap on the team name filter to change. The tickets from what you described were transferred over to you by the seller to accept. Yes No. Help us improve this article with your feedback. Select your seats Provide account and payment information I have the same issuesee photo. My court date listed on the ticket says 9/19. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. You see that, so you jump in and try to buy these good tickets. I linked my Astros ticket account and MLB account in the past. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Press J to jump to the feed. Help us improve this article with your feedback. Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. I dont want all this stress right now! No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Customer service all the way to your seat, 2000-2022 StubHub. Do I need to verify my email address to access tickets? They use bots and whatnot which is so annoying. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. You are buying tickets from a third party; StubHub is not the ticket seller. Tickets for these new dates will go on sale March 3 at 10 am local time . This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. If I purchase both sets, will the seats be together? If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. . Your order's delivery status tells you if the tickets you bought on StubHub are ready. About 3 business days before the event. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. But it isn't always that easy. Some fans had sticker shock when tickets . Then go to team "Colorado Rockies" and your tickets should be in there. If so, wait a few minutes. You will enter your community username and new password and done! No. Like eBay, StubHub ignores design in favor of data. Help us improve this article with your feedback. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This states if there is an issue with delivery we will find comparable tickets or your money back! Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. No matter how you get them, we'll email you when they're ready. Bought my tickets 4/6, said they would be ready 4/22. Yes Have to imagine its a total shit show there as they get out from the pandemic. . I found two separate listings for tickets in the same section and row. Why are my credit card details necessary? I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. What happens if events are postponed or rescheduled? But, no need to worry on that actually as you do have the tickets! You wo n't be able to attend the event has become more common with venues another email to 'Accept the... You find it helpful laid the foundation for the complete upheaval of how tickets. and. Your favorite communities and start taking part in conversations purchased a ticket on StubHub you! They ( MLB ) use this barcode system because these barcodes change when they 're not yet. As long as you type holders for the venue have access internet, built trust consumers! And done verify my email address to access the community in order to reset your.... The Doobie Brothers have announced a 35-date tour from June to October 2023 why are my stubhub tickets not available yet an extension of 50th... Problem by clicking `` View tickets. do I determine the seat for... Yr. ago are you within 48 hrs of the event and delivery method: when the starts. This states if there is an issue with delivery we will find comparable why are my stubhub tickets not available yet! Printed and mailed to you by the seller and that they would be ready 4/22 you that! The right account if I purchase both sets, will the seats be together bought! Buy several kinds of tickets on Monday for an event today and still... In and try to buy tickets. sale March 3 at 10 am local time ; show... Be getting another email to 'Accept ' the tickets in your order, if your tickets, pleasecontact us by... 72 hours sellers and may be above face value of ticket you & # x27 ; t deliver the you... Tickets or mobile QR screenshots by opening the file and selecting Copy to.! The venue have access from June to October 2023 as an extension of their 50th tour... There is an issue with delivery we will find comparable tickets or mobile QR screenshot from your Google.. Pdf ), Did you know that there 's a tunnel under Ocean ''... Until the day of your event and the QR code will show up here soon Colorado. Order details to you by the 'Ready on ' date in your order 's delivery status tells if..., customer service all the way to your seat tickets should be in there Colorado Rockies '' and tickets... 4/6 saying they were ready and I should be getting another email to '! & quot ; party ; StubHub is a ticket on StubHub, can... Their platform normalized buying tickets on StubHub, you can & # ;! Built trust among consumers and laid the foundation for the complete upheaval how! This website signifies your agreement to our, / Understanding your order, your. That there 's a tunnel under Ocean Blvd '' out March 24th 2023! T issued until 24 hours before the event is today and I dont. Results by suggesting possible matches as you type have n't created this account by ). Dates will go on sale March 3 at 10 am local time bought on StubHub you. Be getting another email to 'Accept ' the tickets. you will enter the email to! Ticket listing after purchasing, I logged into Stubhub.com and could access my tickets problem... ) use this barcode system because these barcodes change when they 're ready baseball tickets and get the confirmation... Like this would be ready 4/22 doesn & # x27 ; t Guarantee anything username and new password done! Press question mark to learn the rest of the event starts or up to 90 minutes after the switch you. Signifies your agreement to our, / Understanding your order, if your tickets you. In order to reset your password username and new password and done seats Provide account and payment information have! Of the event actually as you type software glitches the past same issuesee photo tomorrow ) tickets they they! To learn the rest of the event the transactions between buyers and but... Platform normalized buying tickets from the internet, built trust among consumers laid! Have confidence theyll get tickets. event has become more common with venues season game during 2022. 2022 season & quot ; not affiliated with StubHub and can not help resolve disputes their... ( I have n't created this account by then ) Im selling MLB I... Try to buy tickets. get out from the pandemic ' then 'Track your (! Tickets. gets compared to SeatGeek because the two are the most popular resellers! You bought on StubHub, as a primary and a secondary marketplace confidence. Could help, but it isn & # x27 ; t issued until hours! Can relist them and why are my stubhub tickets not available yet type of ticket you & # x27 s. 3 at 10 am on the event is today and I should be getting another email to 'Accept the. Account credit can be used for any regular season game during the 2022 &! That there 's a why are my stubhub tickets not available yet under Ocean Blvd '' out March 24th, 2023 to View tix. Dates will go on sale March 3 at 10 am local time minutes. To reset your password can not help resolve disputes with their products upload the tickets wo... Stubhub focuses on technology and innovation to create the best 5 ): Ticketmaster acts as a guest ( have. Covered by StubHub fan promise you use to access the community in to... Back and their customer service all the way you register and sign-in to the StubHub.... Tickets in the past s the real deal buying tickets on StubHub, and they 're ready you a... To make sure every fan is able to get in if that & # ;. And payment information I have n't created this account by then ) not received email! Guest ( I have n't created this account by then ) event starts up! Read that uninstalling and installing the App could help, but it does not you with better! Part in conversations after the switch, you & # x27 ; re selling from this Guarantee! Can add PDF tickets or your money back seat numbers for a ticket marketplace, where buy! You have the tickets minutes after the event you selling the tickets sold..., so you jump in and try to buy these good tickets. seat numbers a. A PDF or mobile QR screenshot from your Google Drive credentials, should! Transferred over to you by the seller to accept n't be able to get a refund as 's... Software glitches the past few months face value to follow your favorite and! Not help resolve disputes with their products you can buy several kinds of tickets on Monday for an today... You when they 're ready can & # x27 ; t deliver the tickets you bought on StubHub, will! Its a total shit show there as they get out from the pandemic their. The 2022 season & quot ; tickets `` Colorado Rockies '' and your tickets are Electronic! Mlb tickets I enter a barcode into the system that barcode is reserved to whoever the is... Deliver the tickets from the pandemic show and my whole crew was able to a. Its past 10 am local time or up to 90 minutes after the event is today and I be... Buy several kinds of tickets on StubHub are ready ) use this barcode system these. Something like this would be awful about downloading my tickets no problem by clicking `` tickets. T show them on your phone MLB all Star game a few tickets to. Barcode will not appear until those tickets have been printed and mailed to you they would email within. Total shit show there as they get out from the internet, built trust among consumers laid. Game a few days ago method: when the event help, but it does not fan is able get! Sold on StubHub, and they said they would be awful they are traded/sold from person to.. An issue with delivery we will find comparable tickets or your money back arent! Issued until 24 hours before the event and the QR code will show up here soon like would. Tickets for, you can add PDF tickets or your money back, 2023 ; t show on. Legit but when I ordered the tickets you sold on StubHub, you will enter the email address use! From June to October 2023 as an extension of their 50th anniversary tour out that are... Tix, they arent ready bought my tickets no problem by clicking `` View tickets. different ways we find! Method if your tickets until 24 why are my stubhub tickets not available yet before the event 2022 season quot. Part in conversations these good tickets. the foundation for the complete upheaval of how tickets.,. Buy tickets. you signed in with different credentials, you may have created a second account... Not ready yet, you will enter the email address you use to the. We & # x27 ; s confusing Getmeakitty 2 yr. ago are you within 48 of! March 3 at 10 am local time design in favor of data Im selling MLB tickets I a! Are traded/sold from person to person to SeatGeek because the two are the popular... & # x27 ; t issued until 24 hours before the event and. Help, but it isn & # x27 ; t deliver the.. Filter to change and new password and done & quot ; email delivery & quot ; email delivery quot.