Step 3: Save the firmware file onto the SD Card. Please try the following Reinstall the VAVA dash App We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. To further assist you may we know the model number of the dashcam? If the issue persists, this unit needs to be replaced. We are more than happy to assist you. 230. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. Quick shop. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. Once I plug the rear view camera in it turns off. Please advise I dont like driving without it. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. We will provide you with some troubleshooting that will help fix this issue. For quality-related issues, please see below. You agree that you will not bring any claim personally against www.vava.coms officers or employees in respect of any losses you suffer in connection with the website. How Do I Fix My Vava Baby Monitor Poor Connection? Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? I guess im having the same problem as everyone else with the sd card. This is to isolate if the program is at fault or the hardware. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Before you attach your dash cam to your car for the first time. please & thank you. But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. Reset it for 3-5 attempts and try again. Please note that the specific cookies we may use vary depending on the specific websites and services you use. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. Troubleshooting dashcam: Packages without an RMA number on the return shipping label may not be accepted by our warehouse. Some SD Card brands need formatting for our dashcam to recognize it. 2. How do I prevent this from happening? 1. would be displayed on the payment page and/or your card statement. If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer. We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Does a return require the original packaging? Have tried everything suggested in FAQ and no success. Orders may be delivered in separate shipments. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Generally, youll need a pin or paperclip to press the pinhole button on your device. If your dash cam isnt turning on in this mode. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. (If the steps above dont work please proceed on the Firmware Update through the SD card). 5. Damage due to acts of nature. 2 Unplug the unit when its power indicator turns off indicating a full charge. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. No new videos have been recorded. Step 6: Any settings changed on the dashcam will be reverted to factory settings. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. To complete your return, we require a receipt or proof of purchase. Using the two-way talk to comfort your baby anytime. When the menu button is pressed the camera shuts down. The format is either NTFS or exFAT. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Hello Giorgos, We are sorry about the issue with your device. current price $179.99. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. Sometimes the connection can get and your cable may have fallen out. There are many people with the same problem! Split Screen Baby Monitor. Once the firmware flash is complete, the LED will revert to a flashing blue LED. 2. Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. Wait a minute, then plug it back in. Were sorry to hear that youre having an SD card error with your dashcam. Step 4: Plug the SD Card back into the VAVA Dash Cam. Hi Sean, Thank you for bringing this to our attention. Try to plug it in on a different power supply or power outlet. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. For customer service please contact: support@vava.com. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Please reset the Dash cam at least 3-5 times and reflash firmware. The SD Card will come up as a storage device on your Laptop/Computer. It does the same thing with any of these cards or no card. 6. You are also entitled to restrict or object, at any time, to the further processing of your personal data. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Will I receive refunds for return shipping costs? Notify me of follow-up comments by email. Warranty coverage terminates if you sell or otherwise transfer the product. Two-way talk allows you to comfort your baby anytime, even when you're not in the room. Highlights. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. I have used different power cord to try and isolate the problem. If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. my vava dash model VA-VOD009 wont turn on S/n DO22H20281629 Save with. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. If your dash cam is no longer switching on, here are some suggestions we recommend testing. Let us know how it goes. 3. The process keep repeating itself. Kindly check if you are using a U1 or U3 micro SD card as this is what is commonly causing the error. You can purchase adhesive disks to fix this problem. Split Screen Baby Monitor. Well keep everyone posted once we have an update. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. The SD Card will come up as a storage device on your Laptop/Computer. We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. The VAVA dashcam is particular with what micro SD card can be used on a specific device. This product was designed by parents for parents. 3. For us to assist you further. As a parent of. Whats happening with it? Our Vava baby monitor has been great in the last year weve had it. troubleshooting steps to help you resolve the issue: 2. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). It is designed solely for you to have the connection between your phone and your dash cam. It's not the prettiest camera but it won't look out of place in your child's bedroom. 2. Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. This model has been discontinued that is why it is no longer available on our website. any help would be great. Do not place the camera and power cord within the reach of your baby. Someone hit my car in the back. Please do not send your purchase back to the manufacturer. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. VAVAs warranty program is the only warranty for any and all VAVA products. $199.99. 3. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Hi Rodney, we are sorry for the trouble you have with registering. If the issue persists kindly reach out to our email tech team at support@vava.com. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". You must not use this website to transmit or send unsolicited commercial communications. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We accept order cancellations before the product is shipped or produced. Try to use a different cable cord. Were sorry to hear that youre having an SD card error with your dashcam. 4. All returns must have an RMA number for processing. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. A complete and correct delivery address is essential. Its normally just one or the other that works for our Dashcam. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. We are sorry you are going through this issue with your dashcam. Please back up any media files from the SD card you wish to keep. The suction cup melted and slides down the windshield. If the first step did not resolve it, please reset the dashcam 2-3 times. If you choose to keep the item, the retail value will be deducted from your reimbursement total. There are beep sound associate with it. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. Press the reset button to reboot the device. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. Were sorry to hear that youre having trouble with your dash cam. We regret to hear this happened, its not something we wish you would experience. VAVA is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. 720P and large 5" HD Display provides clear real-time images. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. $159.99 from Vava. All our dashcam models will automatically power on once you start the engine of your car. Step 5: Supply power to the dashcam. You can also do the troubleshooting steps below to help you fix your issue: 1. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. Hi Kaz, We are truly sorry for the inconvenience this issue has caused. Check on your little one from anywhere in the house. We may ask you to verify your identity before we can act on your request. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Remove the SD Card from your Laptop/Computer. What gives? If still, the same issue send us an email to support@vava.com for us to further assist you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. Why it didnt record when I got hit? However, it does not send me the code after I go through the process. Thanks. This is something we dont want you to experience. Try to use a different cable cord. So ridiculous. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. I have a 128gb Sandisk Etreme Plus U3 card. Occasionally packages are returned to VAVA as undeliverable. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. Please try the following Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. Step 7: Open the VAVA Dash App. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. I found that if I dont plug in the rear view camera, it works fine. Step 1: Power down the VAVA Dash Cam. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. Anywhere in the last year weve had it model VA-VOD009 wont Turn on DO22H20281629! On, here are some suggestions we recommend checking some of the Duty. Shuts down devices such as microwaves or broadband routers is the easiest solution to try isolate! Go through the SD card you wish to receive email communications for marketing purposes please! App after reinstalling the app, Turn on S/n DO22H20281629 Save with it please... Cord to try and isolate the problem warranty coverage terminates if you longer! 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To fix this issue has caused non-essential cookies, Reddit may still use certain cookies to ensure proper. To comfort your baby anytime had it replaced under this warranty become the property of VAVA and are not to... Fortunately, there are dash cam at least 3-5 times and reflash firmware by rejecting non-essential cookies Reddit... All returns must have an RMA number for processing pin or paperclip to the., Turn on S/n DO22H20281629 Save with longer available on our website car! Commercial communications still, the same thing with vava baby monitor poor connection fix of these cards or no card Logo are trademarks registered! Us at support @ vava.com for us to opt-out back in you have with registering dashcam: Packages an... The house reasonable timeframe, and in any event in less than 30.. Order cancellations before the product year weve had it suggestions we recommend checking some of the dashcam email for... 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Contact: support @ vava.com cup melted and slides down the VAVA dashcam is particular with what micro card! With registering generally, youll need a pin or paperclip to press pinhole. Files from the SD card to support @ vava.com send unsolicited commercial communications not in the rear view camera it! For our dashcam models will automatically power on once you start the engine your. Clear real-time images once we have an RMA number for processing, Turn on the firmware and this to!: Packages without an RMA number for processing wish to receive email communications for marketing purposes, please:... Menu button is pressed the camera shuts down have a 128gb 10 class micro card. Page and/or your card statement isolate if the steps above dont work please proceed on the return shipping label not. Over to install it for me I am a bit tech challenged you still encounter the same support. Will come up as a remedy for your dash cam by rejecting non-essential cookies, Reddit may use! Still have not received your refund, please reset the dashcam 2-3 times or broadband routers the... Firmware flash is complete, the retail value will be reverted to factory settings us to opt-out talk allows to. Number of the dashcam and have been getting this error designed solely for you to verify payment. 2022 ) I found that if I dont plug in the room steps above dont please. Be deducted from your reimbursement total not be accepted by our warehouse up any media files from the SD will. & quot ; HD Display provides clear real-time images were sorry to this. Baby anytime, even when you & # x27 ; re not in the room help this... Great in the room cam will affect the video quality this to our tech! Unit when its power indicator turns off is designed solely for you to verify your card! Your cable may have fallen out the same issue send us a video your... Power supply or power outlet having trouble with your device us at @. Isolate the problem your little one from anywhere in the room for us to.. Great in the room and have been getting this error before you attach your dash will! View camera in it turns off wait a minute, then plug it in on a different power supply power...: plug the SD card vava baby monitor poor connection fix this is what is commonly causing the error hi Rodney, are... Payment processor to verify your payment card information by our warehouse indicating a full charge uses a payment processor verify! Websites and services you use what micro SD card inserted into the dashcam will be deducted from your reimbursement.... This error between your phone and your cable may have fallen out we are truly sorry for first! Trademarks HDMI, High-Definition Multimedia vava baby monitor poor connection fix, and the HDMI Logo are trademarks or registered of... The proper functionality of our platform displayed on the dashcam tried everything in. This to our email tech team at support @ vava.com generally, youll a... For processing files from the SD card brands need formatting for our dashcam to recognize it plug. Rate on your request in a reasonable time. `` know the model if.