Step 1 Log in to your Google Account. This minimum fare does not apply to: Click here to view the minimum fare. To create your account, you must give us correct information and keep it regularly updated. This is the fastest and easiest way, and you immediately get an email confirming the change. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. 0800 022 3720. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. For more information about our business, please click here. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Well give you a form to take to the station for a replacement Season Ticket. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Click here to view details of the benefits of this Railcard and of the Railcard Contract. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. We do not accept payment by cash or cheques in any currency. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Finally, click on Personal details and update your address. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Please use their contact details to obtain more information from them. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. The company providing the hosting services is Amazon Web Services (AWS). We are not responsible for any loss or damage that is not foreseeable. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Well give you details of the specific services and the different ticket types available when you book. Yes The minimum fare is subject to change during the validity of your Railcard. There is a $1.10 charge to change your address online. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). We also offer support by email. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). One Railcard will be issued for up to two people aged 16 years or over. The list of devices our app will work with is available to you in the relevant app store before downloading. All child fares are subject to a 1 minimum fare at all times. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Trainline plc is registered in England and Wales. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. A Senior Railcard gives you 1/3 off rail fares across Britain. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Department you're calling Customer Service. Changing your ticket for European coach journeys. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Company No. Call picked up by a real person YES. Please have a look at our FAQ page for more information. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You cant change Weekly Season Tickets or Flexi Season Tickets. 1. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. About Us; Staff; Camps; Scuba. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. If not, you can use their contact details to claim directly with them. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). On the right pane click on the pencil icon in the Contact section. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. 1. This includes National Rail, London Underground, DLR and London Trams. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. We are not responsible for any loss or damage that is not foreseeable. That means you may need to arrange any cancellations, changes, or issues directly with them. Call-back available NO. But Trainline, his ticket agency, charges him a $43 ticket change fee. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Are there any postcode restrictions for Next Day Delivery? OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. Please have a look at our FAQ page for more information. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Or is any of the information above inaccurate? You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. trainline account change email. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. But there is no judge or jury, and judicial review of an arbitrators award is limited. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Home. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. 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