The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. READ CAREFULLY. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Stanley Keyles looks at the Viking River Cruise website. They dont particularly care what their image is other than great river and ocean cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. *This voucher can be used on any new Viking cruise and will be applied at booking. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Onboard you'll be treated to an all-inclusive . Full payment was required by the end of 2018 and was paid. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. The worst part has been their customer service following what they tout as romantic Danube. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. So we were back to having NO shore excursions. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. operators in regard to the cruises described herein. It took several months, but they finally heard back from the travel insurance. This was my fourth rivet cruise with Viking. it sounds as if the plan b provided was not up to the standard paid for. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. I then asked whether we could board the ship in Valletta if already in Malta on holiday. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. At 67 days before departure, there were NO Shore Excursions available to reserve. Fosse and her husband had initially booked a cruise for April 2020. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Viking Cruise lines, horrible. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. A: Viking should fully refund your cruise. Shame on them. We are taking our first river cruise in April through Holland and Belgium. The representative promised to get back to Keyles. Youll also connect with other readers who want to make the world a better place. No, the representatives said. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We even had the insurance! The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. So Fosse had no way of knowing how they were calculating the percentage. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. After 24 months, if you are unable to use your. But whats this $452 bill? We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. :) Then just continue with GCT if we like them as much as we expect to. 3. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Viking has an office in California. There are mice in my vacation rental! Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Powered by Invision Community. Ask yourself: Why is it doing this? Again, superb advertising. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Raise prices. The booking must be cancelled before applying for a refund. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Online booking is always at your service! No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. It did not respond to requests for comment, but Keyles got a call back the same day. They essentially had a bus trip in Europe. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. But for me, the best explanation is that the company is in business. Stay current with special offers, news and destination-focused content. But I also think Viking could have done better. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! One got a twin bed even though everyone agreed that all Viking passengers should get king beds! 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. (Sounds like something we would really enjoy.) This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Instead they used credits from the refund we were owed. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Not much Viking can do about that. <> MonFri 08.0017.00SatSun 09.0015.00Finnish time. . Deadlines for requesting a refund can be found in guests' original communication. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. I would be very surprised if the contract does not allow this. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Refunds are made upon receipt and depend on the working times of banks. They never disappoint you. My Samsung tablet wont hold a charge. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. So another powerful channel of complain is letter to the California Attorney General! Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Chicago SW Suburb. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. read more, We booked a cruise which included Turkey. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. 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