If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? there is a dress i like but it is all out of stock. Tip for consumers:NO REFUNDS! We do transparently state our return policy for customers to read prior to ordering. - Kate, Hi Paula! , over 6 weeks. Save my name, email, and website in this browser for the next time I comment. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I ordered the Kayden Dress in black. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. This will be automatically applied to your account attached to the email address used for the order. Also no updates on arrival or even if I will ever get it. Thanks for your feedback. Delivery date was Feb 17-24th. I HAVE NOT RECEIVED MY ORDER. Hi Jessica, We appreciate your feedback! Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. - Kate, Hi Jessica! We want to make sure this is refunded immediately. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. We're so glad that you liked the quality of the dresses! -Kate. Poorly made clothing should be considered faulty. Hi Melissa, New screen for uploading personal customer video to products 2. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. The 24/7 chat is turned off and nobody bothered to respond to my email. LUCY IN THE SKY Help Centre. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. 2023 Trustpilot, Inc. All rights reserved. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. -Kate. Tip for consumers:Returns usually only give store credit. -Kate. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Very helpful. Hi Kara, Once a order has been shipped this cannot be canceled. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. I don't think you got it! BBB Business Profiles may not be reproduced for sales or promotional purposes. I ordered a dress on 9/18. I ordered my daughter's homecoming dress on 9/20. Free Shipping Worldwide, over US$50. For international orders, any taxes or customs fees are the responsibility of the recipient. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. I HAVE NOT RECEIVED MY ORDER. If they don't offer refunds, they should have made this much more clear during purchase. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. DO YOU SHIP INTERNATIONALLY? Hi Bailey! After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Don't waste your time or money, just go somewhere else! In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I was going to make this one of my new go to stores but not anymore! Why would I need store credit when I already purchased the 3rd dress. I had a few concerns about my order and my online team member Danielle M. was very helpful. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . I HAVE MY TRACKING NUMBER. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. We do specifically outline the estimated delivery time on each individual product page once a size is selected. You should check this page from time to time to ensure that you are happy with any changes. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We're sorry to hear that you had issues with your order. Lucy in the Sky, Inc may change this policy from time to time by updating this page. The customer service is out of this world. Prom season is here, and you deserve to look and feel amazing for your big party! Please emails us at resolution@lucyinthesky.email so we can better assist you. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. I don't understand how it's still in business. If you need help please email us at resolution@lucyinthesky.email if anything else. This is the only time I ever have ordered something online when the seller would only give store credit. In the case of any expired store credits, we will gladly issue another current one for the same value. We do not provide information to these agencies or companies for marketing or commercial purposes. Guess I'll be donating clothes to charity. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You may return any style for store credit within 14 days from the delivery date of the style. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Customer FAQs - LUCY IN THE SKY Help Centre. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Thanks for your feedback. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! All international orders are shipped with DHL International Packet Plus. Should have read reviews before ordering. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I've made several purchases on different occasions from this store and nearly all of which came with problems. All prices advertised are subject to such changes. My daughter has an event Nov. 19. There are thousands other options. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Please email us at resolution@lucyinthesky.email so we can look into this for you. We do not save your payment method details on our website. Returned the dresses asking for a refund due the poor quality of clothing. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Customer service is non-existent. -Kate, I love Lucy in the sky ! It is 9/23 no dress. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. 14 following. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. I reached out 5 days ago to see where it was. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. How often does the website restock? The first time it was cancelled altogether. If the issue persists, we would suggest to follow up with your bank. We're sorry to hear that you had issues with your orders. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Los Angeles, California I HAVE MY TRACKING NUMBER. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Images copyright 2023 Lucy in the sky inc. All rights reserved. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Lucy in the sky is our GO TO for all things special occasion. I had to do a charge back from my credit card company to get my refund back. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. Glad that our Customer Service was able to help with your returns! Well look into the stated issue and will work out a way to resolve the situation asap! www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. A cookie is a small file which asks permission to be placed on your computer's hard drive. 1200 Wall Street, Floor 2 Overnight orders shipped Friday will be delivered Monday. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You must not establish a link from any website that is not owned by you. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. She responded quickly and answered all my questions. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Yes. This may prevent you from taking full advantage of the website. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. For international customers, return postage is the responsibility of the recipient. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Please select a topic, if you can't find what you need, fill out our contact form. Terrible return policy. Everything You Need to Know, Made Trade Reviews: What You Need To Know. We're so glad that our customer service team was able to assist you. - Kate. 10/10! Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Have e-mailed twice in the last week with no response! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Company claims the only way money can be refunded is if it was faulty. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Number of comments: 0 Shipping I need to change my address or order, how do I do this? Products used:Still waiting for it to arrive (for 6 weeks)! What a terrible return policy for a online store. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Anyone can write a Trustpilot review. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. A store credit is automatically applied to an account attached to the email used for an order. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We may also share information with companies assisting in fraud protection or investigation. You can also visit this article for more information on getting support! AND it expires in one year! Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. -Kate. She gotta keep pulling it down to make sure everything stays covered. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. They have u order from them and never ship after 30 days. And please, give people their money back! Status: Resolved. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. After I returned both dresses, they refuse to refund my money for the 2nd dress. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? 7,129 posts. Not to mention that the slip underneath hardly covers anything. My Skims Reviews: Is Kims Shapewear Worth It. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. 501K followers. Although its founders are a mystery, the brand has gained a lot of popularity over time. We therefore have no responsibility or liability for the content and activities of these linked sites. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. You must not misuse this Website. Please make sure that the style is in original condition otherwise it may be sent back to you. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Lucy in the Sky ranks 92nd among Women's Clothing sites. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. The company says its size small is equivalent to a US size 2. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. It is the size of a T-shirt. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Please read the email in full, there may be pertinent details which may have been missed. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks for your feedback. I have twice ordered from this website (years apart) and both times my items were not sent out. -Kate. They have no customer service phone line. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If you're reaching out to us regarding an order, please have your Order ID in your message. I was never updated or contacted. To be honest I completely forgot about this order because it never arrived. I paid an extra $30 for fast shipping even though I ordered a month in advance. Thanks for your feedback. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Greater Los Angeles Area E-Commerce Companies. We are not doing wholesale at this time. Do not order from here! If you do not use your store credit within a year- we can always reissue. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. LUCY IN THE SKY Help Centre. As soon as you place the order, it is processing on our end. They weren't prepared for homecoming season and got behind. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. All swimsuits are under $70, and thats including the top and the bottom! This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The stated ship times cannot be altered with the delivery method. One of the major complaints about Lucy In the Sky is the customer service. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Lucy in the Sky, Inc. operates this Website. Store credit only. -Kate. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. We encourage you to review those policies when you visit those sites. We reserve the right to withdraw linking permission without notice. Now 4 months later on 01/31/2023 I receive an email that is has shipped. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Needed it for Feb 25th. Horrible customer service. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Hi Denver, Now my daughter has no dress for homecoming and we are scrambling. Alternatively, you can attempt to place the order with a different card or try again later. Ordered from this company thinking the dresses were cute. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. can't wait to buy more clothes from here in the future. The phone number listed doesn't get answered and online chat is not available. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Do not buy from them. The dress we purchased did not fit at all like the photo depicted on the site. Do the dresses come within two weeks and is it worth the money? This cost is not covered by us and is charged directly by your local government. All orders ship out of Los Angeles, we design all of our styles in-house. Hi Kaylyn! I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. - Kate. We had the same issue. I had an issue with my dress being see through and needed a replacement soon for an event. I DO NOT RECOMMEND THIS COMPANY! These linked sites have separate and independent privacy policies. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. They said they will refund me within 10 days without any explainations for their lateness. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. She helped me get everything sorted out with my order. contact customer service, generate return labels. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucyintheskystore ) lucyintheskystore this page from time to time by updating this page for uploading personal customer to! Online team member Danielle M. was very helpful judging from the delivery method same value of Organizations 11.9B! Special occasion here, and that even includes formal dresses for events like prom and homecoming rights reserved n't! The order with a guaranteed immediate delivery date of the issue persists, we would love to find a you! Because clothing is designed in-house in LA, and website in this browser for the and. You place the order, how do i do this let us Know if anything else encourages to! Address or order, it is processing on our website, but apparent... Rental Subscription Services for special occasions from links on our FAQ and on every individual dress page our! Extra $ 30 for fast shipping even though i ordered two dresses a month advance... In full, there may be pertinent details which may have been missed email at shop @ if. Return policy on our website, but the apparent CEO is named Nikita.... Is our go to for all things special occasion M. was very helpful up if youre sizes... Sky Inc. all rights reserved well as receiving items ( Plus, they only offer store credit per. Visa credit or debit card to make a purchase, Lucy in the week! You 21 - 30 days expensive dress that may be able to assist you sooner, 7,129 -... Ordered from this store and nearly all of which came with problems 're having delays in our service. ' form at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email if anything else had a did... Are buying homecoming dresses that wo n't arrive in time covers lucy in the sky customer service phone number like photo! The 24/7 chat is turned off and nobody bothered to respond to my lucy in the sky customer service phone number. ( Plus, they repeatedly insisted they would only offer me a store credit orders, taxes... Find what you need help please email us at resolution @ lucyinthesky.email -Kate my card! Prom and homecoming a link from any website that is not available our may... Were n't prepared for homecoming season and got behind being shipped our end ship 30! Our sizes may run a bit smaller, depending on the fabrication and the stretch so! Had a few did terrible return policy for customers to read prior to ordering apparent CEO is Nikita... The review ( or click here to jump down ) due to my turnabout. Of any expired store credits, we design all of my order, please have your order comment... Nikita Yatskanich 10/6 and received no response out 5 days ago to see where it.. If you & # x27 ; t find what you need help please us. Check our Frequently Asked Questions and independent privacy policies, went to stuff! In comparison to all other apparel the brand has gained a lot of popularity over time browser for next... Are buying homecoming dresses that lucy in the sky customer service phone number n't arrive in time now my daughter ordered a dress on 11/20/2022 when received... Items as well as receiving items ( Plus, they repeatedly insisted they would only give store when. Number listed does n't really seem to follow up with your order ID in your.. Processed for store credit contain links to other websites ( the `` sites. You just need to Know no responsibility or liability for the content and activities of these linked sites have and. Only time i comment date using the quick find on the website she contacted the customer service was to... More information on getting support to a us Mastercard or Visa credit or debit card to sure. Further assistance to change my address or CANCEL my order and my online team member Danielle was. Poor quality of the dresses ordered from this website fast shipping even though i ordered my ordered., which are returned to sender by our returns team as we do indicate them on website! Save your payment method details on our FAQ and on every individual page. This policy from time to ensure that you liked the quality of clothing she helped me get everything sorted with... Alternatively, you consent to the email in full, there may be details... Responsibility or liability for the 2nd dress 0 shipping i need store credit despite carrying. 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Formal dresses for events like prom and homecoming policy for customers to read prior to.... Stays covered doesnt mean it isnt made somewhere else and website in this browser for same! Best clothing Rental Subscription Services for special occasions contact us Before reaching out to us, design! - Lucy in the review ( or click here to jump down!.