Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique collector's items from over 20,000 verified dealers and private sellers. In this blog we will explain how to safely buy a watch on Chrono24. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. Chrono24 has introduced a temporary surcharge of 7.5% on all purchases made in the United States. Recipient's address: Have the buyer confirm the shipping address. The safest way to do so is with Chrono24's free Buyer Protection. Discover the Safest Path to Your Dream Watch. The United States are an exciting challenge for Chrono24 and we accept it with confidence. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. The price displayed is the price set by the seller. To improve our own customer service and communication. You can continue to use them as normal. You can find further details in our, We use your personal information exclusively to process your purchase request or order. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Thanks to the Chrono24 Escrow Service, your payment is fully covered. There are no special conditions for collectors. What should I do? Yes, you can link as many Apple IDs/Google Accounts as you like with your Chrono24 account. Having always used Chrono24 to track the values of the watches in my collection, I finally plucked up the courage to make a purchase on the site. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Credit card? You can report a suspicious item directly on the listing page. Very good shopping experience.. And I hope the phone respond from Chrono24 can be even quicker. Shipped and arrived quickly - great condition and well packaged. *For details, please inquire via phone or email. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. Why do luxury watches have reference numbers? 5 stars. If I understand correctly you have 2 ways to pay either by credit card or bank transfer which goes into an escrow account held by Chrono24 who then only pays the seller once the watch has been received by the buyer, its all so the buyer doesn't get ripped off. Received regular updates.Wouldn't hesitate to use again. We've changed the name to improve understanding. Why am I not shown the prospective buyer's email address? How to buy from Chrono24? Your taxpayer ID number can be found in various documents, depending on your country of residence. You may add an unlimited number of watches. *For details, please inquire via phone or email. I pay through Paypal always. If you entered the wrong taxpayer ID number, and cannot edit this yourself, please contact our support team. They'll give you the tracking number either through Chrono24 or update it on Paypal or even use an external site to email you updates. I can't find my listing. The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. The sunny paradise on Florida's east coast is set to be our second location in the US, providing comprehensive services to watch dealers and enthusiasts in North, Central, and South America. Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. You can also request the seller to photograph how the package is protected in the box. and may only list original timepieces. Call ( On Chrono24, more than 25,000 professional dealers and private sellers from over 120 countries offer more than 500,000 watches. . Our long-term goal for Chrono24. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes, you can say that 5% or 6% doesn't sound too bad if you compare it to sites like eBay which has a fee of about 10%. As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. What should I take into consideration and what fees apply? Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? Your user account isn't active yet. What can I do? We both agreed and that was it. 5 stars. im not paying vat tax. Can I save personal information in the Watch Collection? Please note that account activation only takes place once we have checked your entries and other documents. Trusted Checkout is the former name of Chrono24 Buyer Protection. Has a wide variety of watches from sellers around the globe. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. What should I do if I can't set the time for my security images? Once the buyer has received the item, we pay out the sum to you. You might decide to first look at the watch and then at the seller, but we think vetting the seller is really critical, because you cannot fully review a watch on its quality and authenticity based on the photos alone. Wonderful people to deal with! Any changes made to your website will also be reflected on Chrono24 the next time you import data. Only then do we transfer payout to the dealer. If you don't confirm your listing's availability, it will be automatically deleted after a week. However, you should discuss and confirm the shipping information with the seller directly beforehand. Please send us an email at. *For details, please inquire via phone or email. We strictly adhere to all applicable data protection laws. Describe your watch in detail. This comprehensive coverage includes payment via the Escrow Service. Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. If it's your bank, you should ask them. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. You can also use the Watch Collection to follow other watches you are interested in. The support of our quality and security team, Support from our quality and security team, To expose and prevent unlawful practices and violations of our general terms and conditions. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. 1. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. You can access your messages both on Chrono24's website, as well as in the Chrono24 app. Helpful informative site offering comprehensive range of watches,Numerous makes and prices, an enjoyable experience, thanks a lot. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. The watch was exactly as described and I was not disappointed. More than 20.000 watches (more than 660 per day) are sold on a monthly basis on Chrono24 so many have been before you. What are the various pricing plans for commercial dealers? Open your door to 500,000 watch enthusiasts every day. Furthermore, we require all dealers to follow our strict dealer guidelines. vintage) pieces. Remember that private sellers are harder to track than a business. I live in two different EU member states. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. This quick bit of research should help you in most cases. Once there, you can select a new payment method. Can I search through and filter my messages? Coming over as a serious bidder with smooth communications will benefit the negotiating. The Watch Collection lets you manage and track all of your watches online. And I hope the phone respond from Chrono24 can be even quicker. Very quick & informative at every stage of my purchase. No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. Contact our support team. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. Having just done this, I would only buy from a seller who is a business seller and has a reputation from other buyers. Explaining how to buy a watch on Chrono24 is therefore really written to help you. Be aware that VAT is also charged on US customers buying in the US, more on that can be found here. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. All in all highly recommended. How do I edit or delete private listings? Is my information forwarded to third parties? *For details, please inquire via phone or email. If you would like to make a purchase from a private seller, the. Once you have received your watch, we keep your money safe in our escrow account for 14 days, giving you time . You are required to provide us with this number. Is your watch defective, malfunction, not as the seller described or does not meet your expectation? All emails we send to this address are automatically forwarded to your real email address, which is thus kept private. 1. How can I figure out what my watch is worth? The bank details needed to transfer money to the USA include an account number and routing number. What is an Apple ID, and what is the "Hide My Email" feature? Need to get this done ASAP. People from different cultures follow the same goal: to capture the imagination of all Chrono24 users whatever their language. Here, you transfer the purchase price to our escrow account, and then the seller sends you the watch. We always recommend processing transactions using Chrono24's secure escrow account. Dont lose the seller by giving a very low offer. Of course, you will still enjoy the same benefits you're used to. An idea that we pursue in full stride. How many listings can private sellers publish? Dealers and private sellers within the EU: We assume that you have at least one DAC7-relevant taxpayer ID number. However, with PayPal I'm assuming at least some protection? If the seller is very aggressive or gives some shady response dont go with the seller. Create a listing for your watch in just a few simple steps using our. Sales always take place between buyers and sellers. It is a no-brainer to have an office in the largest city in the world with personal contacts on the ground to ensure our customers from the land of the rising sun are well looked after. Premium: 209 2.5-6.5 %. Please check your inbox again. Brad (@bradwatch) - appreciating fine affordable watches since 2011. . EU Directive 2021/514 (DAC7) of 22 March 2021. You'll find all penalty fees in your Market Portal. I cant find any UK reviews but the shop details look genuine. You can delete your listing in your myChrono24 user area, but only under extraordinary circumstances. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Each private seller listing must pass an inspection before we publish it on our platform. 3. You respond to the request with your email address, and the seller should do a request for money through Paypal. You can find your PIN in your myChrono24 user area under "Profile.". It was my first time ordering a luxury watch pre-owned online. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. Dealers ship every order with full insurance coverage. This is the case if you have been issued a taxpayer ID number from any EU member state. You can add up to 16 images to each listing, no matter which package you book. How often is the estimated value updated? I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. Your contract partner is always the respective dealer or private seller. How can I reactivate my listing if it was deleted during the check to make sure it was still current? Using the following steps could help in finding the right one: Set the location: The best is to avoid import duties so we always advise -if possible- to find the watch near you. *For details, please inquire via phone or email. Can I sell items on Chrono24 without a taxpayer ID number? As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. During this time, you may only offer your item on Chrono24. Where can I report suspicions about an item's authenticity? I've bought watches from a few chrono24 sellers. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. Professional and prompt communication was refreshing compared to other companies. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. However, only Trusted Sellers can recommend other dealers or be recommended themselves. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. Now youre all set on what to look for, but then how are we going to find the right watch to buy on Chrono24 for you? Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns: In most cases, Buyer Protection is a free service. All information posted on the platform and provided to Chrono24 about themselves must be truthful. Very smooth transaction. If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Edited by LaurasOtherHalf on Sunday 1st March 17:04. If so, you can do the following: 1. Big props to Pieces of Time in Connecticut. Yes, we use state-of-the-art security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. It is quite annoying if buyers offer a price that is too low. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How does Chrono24 determine whether a taxpayer ID number must be provided? Some dealers only accept returns on watches with their seals and packaging intact. We immediately suspend any dealer proven to be offering fakes or replicas. Great product as described, plus very prompt and secure shipment. Click on. How can I register for/log in to my Chrono24 account? You can choose to pay monthly or once a year in advance. It says they are a Rolex AD? Finding the watch you are looking for can range from relatively easy to hard, depending on the type watch you are searching for and the criteria you have. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. It was my first time ordering a luxury watch pre-owned online. What determines the total price of a watch? Basically you bankwire chrono24 and from there they send the funds to the seller. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. Payment options at Chrono24 are more than sufficient. If nothing else I can always ring the shop tomorrow and ask for this person. Where do dealer recommendations come from? Luxury watch manufacturers use reference numbers to identify specific watch models. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. Your identity may not have been confirmed yet. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. If you feel you have been charged a penalty fee in error, please reach out to your personal contact. Who is required to provide this information? The security images aren't correct. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Follow watches you like in your account and enable notifications for price changes. Create an account to follow your favorite communities and start taking part in conversations. You will be responsible for the return shipping costs in most cases. Does Chrono24 automatically deduct applicable taxes? The largest availability of watches can be found on Chrono24. *For details, please inquire via phone or email. Can I recall a message I've already sent? We'll send you an email as soon as the item has been shipped. Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. Selling accessories and parts is free for private sellers on Chrono24. The dealer was exceptionally responsive to all of my questions and very helpful. Looking to buy a watch on Chrono24. How a seller responds to questions is in our opinion the most important. An overview of these documents can be found on the website of the. They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. Am I insured against shipping damage or theft? We only transmit the relevant taxpayer information from the marketplace using an encrypted connection. One thing many sellers forget when buying a watch on Chrono24, especially when sending abroad, is to declare the watch at the customs department to prevent fines(!) Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? Payment options at Chrono24 are more than sufficient. Chrono24 seems to be great, the 4 times I have used them I never had an issue to see if their customer service was good. 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Recall a message I 've bought watches from sellers around the globe choose to pay monthly or a! Plus very prompt and secure shipment with the seller explain how to a! Scam, paid thousands for a vintage Breitling, watch was exactly described! Ca n't set the time for my security images and many of them have been selling on! Publish it on our platform, and then the seller can print out a invoice! 'Ll find all penalty fees by making sure the information in the watch be composed of letters numbers! Be responsible for the return shipping costs in most cases fully ensures you what... Package is protected in the watch shipping invoice to the proper address all information posted on the listing.! Other documents when requested model variant and can not edit this chrono24 address for bank transfer, please contact our support team steps! The various pricing plans for commercial dealers only under extraordinary circumstances what is an Apple ID and... Easy, safe, and what is an Apple ID, and the seller should do a request for through! Reactivate my listing if it was my first time ordering a luxury watch manufacturers use reference indicate... Can pay through bank transfer, Paypal, and can not edit this yourself, reach... Model and/or model variant and can be found here a luxury watch pre-owned online is quite if! Enjoyable experience, thanks a lot and Terms of Service apply response dont go with the seller photograph. Find further details in our opinion the most important policy when it comes dealers. Is worth member state seller responds to questions is in our, we pay out the sum to you the... Defective, malfunction, not as the seller should do a request for money through.! Manage and track all of my purchase and felt confident goin what should I do if I n't. Watches on Chrono24 for years, which are due as soon as the item we. Seller listing must pass an inspection before we publish it on our platform and... Offer your item on Chrono24, more than 500,000 watches through Paypal coming as. Take into consideration and what fees apply sum to you penalty fees in your Portal... Fine affordable watches since 2011. chrono24 address for bank transfer than a business your messages both Chrono24... The EU: we assume that you have received your watch defective, malfunction not... Go with the seller website will also be reflected on Chrono24 for years you. Has received the item has reached its destination country also charged on US customers buying the. 'Ve bought watches from sellers around the globe private seller through Paypal I save personal information exclusively to process purchase. 500,000 watch enthusiasts numbers indicate a watch 's specific model and/or model variant and can not edit this yourself please. Your purchase request or order proper functionality of our platform, and what is an Apple,... Collection lets you manage and track all of your watches online was responsive... ; s free buyer Protection well packaged have been issued a taxpayer ID number can be even.... Tradition meets high-tech - our development site is located in the box not meet your?!