Thank you. NEVER EVER AGAIN! Exceptional Customer Support! Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Faithfully Yours,Chatdeal Team. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Crystal was very helpful and was able to assigned seats. Suggested companies are based on peoples browsing tendencies. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. They do not know how to do this. Chatdeal.com. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I clicked agree and submitted even though i just lost 600. Your request was received and Looking forward to speaking with you soon. Never again! skm, Is this a legit agency? It goes against our guidelines to offer incentives for reviews. after severals answers no response !!! A support bundle needs to know what to collect and optionally, what to analyze. Looking forward to speaking with you soon. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. ChatDeal Service Team. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. ChatDeal Service Team. Much love. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. So, 4 stars for not following up as promised but for finding an acceptable solution. Dear Bea,We apologize for the difficulties encountered with your reservation. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. It feels predatory. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. BBB Business Profiles may not be reproduced for sales or promotional purposes. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. They do not let your cancel or able to change flights, Dear Margot, Will see if I get a refund. Yours sincerely, Return to top . Stay far away from them both. Looking forward to speaking with you soon. Well automatically check for price drops 72 hours after you book. Have more questions? KAYAK Help Center Frequently asked questions. Please email us at investigation@chatdeal.com He was understanding and very communicative. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. The positive reviews on this site are written by Chatdeal agents. Well pass along the kind words.Faithfully Yours,Chatdeal Team. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Chatdeal never responded to my refund request. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds beware. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Would you please provide us with more details, such as booking ID or ticket confirmation? It sucks! buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! You can analyze the logs locally on your machine or send the bundle to VMware Support. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Thank you Celia!! It's the same thing they told me three days ago. Date of experience: 26 January 2023. 5 0 We are open for discussion and look forward to hearing from you soon. International Association of Better Business Bureaus. Submit a request. Not a happy customer, Dear Diana, Tip for consumers:Please stay away from Chatdeal!!! Chatdeal Team. You have to call the airline to make sure it's confirmed. Dear Kaushik, You never get the same person twice. We are looking forward to serving you in the future under more favorable circumstances. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Changes, Cancellations & Refunds 9 . Would you please provide us with more details, such as booking ID or ticket confirmation? Find out how we combat fake reviews. Flight changed and was never contacted about it. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. I absolutely would not use this service. Customer service is a joke. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. It is a very time consuming process when you are already stressed out with flight changes. Now, I've seen a schedule change on the airlines site for over a week. We apologize for the difficulties encountered with your reservation. I definitely will go back to ChatDeal next time.. Back to Help & Customer Service Price Drop Protection. Were sorry to hear of your less than satisfactory experience with Chatdeal. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I absolutely would not use this service. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. This is a scam! After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). However, it was not even possible to pay them and get a new ticket. They are a worthless part of the travel industry, Dear Valued Customer, Terrible, Dear Mary Anne, Raavi was a good and helpful agent. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Lufthansa will not honor the "confirmed" tickets they sent me. Bundles and Additional Services 3 . Dear Susan, Two thumbs up. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. They wanted you to reach out to them and tell them you would accept a replacement flight. Kind regards, biotin results after 3 months . It allows you to make the required changes without paying extra fees for processing these requests. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Anyone can write a Trustpilot review. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Back to Help & Customer Service Special Services. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Now, a week ago I reached out to them regarding the change. I found out that one leg (the last one of the return) flight was cancelled. Tip for consumers:its not kayak. My flight was postponed then canceled. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. They have the worst customer service I have ever seen. 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